KUALA LUMPUR, Malaysia, March 28, 2013 /PRNewswire/ -- TrueOnline has been adjudged the 2013 Thailand Broadband Service Provider of the Year by Frost & Sullivan based on three key factors – Market Leadership by Revenues and Subscribers, Innovative Promotion Packages and Excellent Customer Support.
"TrueOnline's portfolio is underscored by the best-in-class revenue growth and highest number of subscribers in the Thailand broadband market in 2012. The growth in subscriber base was primarily driven by expansion in urban coverage area to cover 53 provinces by the end of 2012," said Chalermporn Apibunyopas, Industry Analyst for Information and Communication Technologies, Frost & Sullivan Thailand.
In 2012, TrueOnline gained 234,619 new subscribers, a new record for the company and the broadband market, largely due to its ULTRA hi-speed Internet campaign. TrueOnline's service revenue increased 4.7% in 2012 from 2011, driven by its continued strong broadband growth.
TrueOnline has continuously been the leader in technology and service innovation of the business. The combination of TrueOnline's managed services arm with True Corporation Plc, Thailand's convergence lifestyle and innovation leader, also offered an unrivalled selection of integrated communications services and solutions."TrueOnline's strong support team and quality service portfolio have helped them become a one-stop service player in broadband solutions. They provided a converged 'triple-play' package – the first of its kind in Thailand," said Chalermporn. Chalermporn continued, "TrueOnline is dedicated to constantly improving their quality and service. They provide quick installation times while increasing the number of call centers and employees in its services division. They are also expanding their broadband coverage with a budget of around US $150 million per year for the next 3 years to support this expansion." Apart from high-quality services and highest speeds for the consumer market, TrueOnline also provides services to corporate customers including SMB, enterprise and government agencies. Their services are tailored specifically for corporate Internet usage, with the highest bandwidth and most stable domestic and international connections, via its Metro Ethernet Forum-accredited Ethernet Fiber network.