Q. How will customers know when they have the new speeds?
A. They will receive a direct communication, either by email or letter or both, to let them know.
Q. Do customers need to do anything to get the new speeds?
A. Customers simply have to re-start their cable modems and/or routers, which will download new software that enables the new speeds. No other action is required.Q. How do I restart my cable modem? A. for more information about how to power-cycle your modem, please see the website here and the video here. Q. Will this require new customer equipment to be installed? A. For the overwhelming majority of customers, no. However, there may be a small number of customers who will need a new cable modem. We are conducting an inventory of who those customers are now and will proactively reach out to them. If they lease a cable modem from Comcast and need a new cable modem, then we will replace their current one for free. Q. How do I know what kind of modem I have? Here is a website where customers can go and look up by their model number to see what type of modem they have: http://mydeviceinfo.comcast.net/ Q. Will this cost more money? A. No, these increases are being offered for no additional charge. SOURCE Comcast
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