If the lender or loan servicer doesn't receive the proof of insurance, they are supposed to provide notice to the borrower before taking out a much more expensive force-placed insurance policy.
From my own experience in loan servicing at a community bank in Florida, I can assure you that obtaining proof of insurance can be quite a challenge for a large mortgage loan portfolio. In order to comply with state and federal regulations, we would send a reminder notice to a non-escrowed insurance customer 45 days before the current insurance policy was due to expire. Then if proof of insurance wasn't received, we would call the agent for the expired policy and request proof if insurance be sent directly to the bank. If that wasn't immediately successful, we would send another notice to the borrower demanding proof of insurance within 30 days. We would then call the borrower to make the same request.
I would even, on occasion, personally visit insurance agents to get the proof of insurance, if we were unable to receive it by fax, email or by regular mail.
If we were still unable to obtain proof of insurance, we would force-place a policy, which was nearly always more expensive than the previous policy. We would then set up an escrow account if necessary and increase the customer's month loan payment. If the customer subsequently proved they had insurance the whole time, we would receive a full refund of the force-placed insurance premium and would pass all of that to the customer.The bank I worked for received no commissions or kick-backs from the force-placed insurance broker. In case you don't consider banks to be taking much risk from not having proof of insurance coverage, there were over 500 collateral houses for mortgage loans in our serviced portfolio that incurred serious damage either from Hurricane Frances in early September 2004 or Hurricane Jeanne three weeks later. Some of those customers were very pleased to have their damage covered by the force-placed insurance policies. Banks primary reason for force-placing insurance is to protect their collateral interest. Regulators obviously need to make sure banks and loan servicers properly communicate with their customers in order to make sure that regular insurance policies are in place, so that lender-placed policies are only put in place as a last resort. Banks and services also, obviously, shouldn't be receiving kickbacks from insurance brokers. On a grand scale, lenders can be taking a major risk if their collateral is not properly insured. Bank of America, for example had $22.3 billion in mortgage loans in some stage of the foreclosure process as of Dec. 31, according to the company's consolidated financial statements filed with the Federal Reserve. With a rather long foreclosure process, a good portion of those loans will require lender-placed insurance. Bank of America also had $63.1 billion in one-to-four family mortgage loans, including junior liens and home equity loans, that were past due 90 days or more, or in nonaccrual status, as of Dec. 31. Considering that those borrowers have missed their loan payments for so many months, it would seem unlikely that the ones without loan escrow accounts would pay their annual insurance premiums. So there's no question that banks really do need to force-place insurance for some of their borrowers and that the borrowers can occasionally benefit. -- Written by Philip van Doorn in Jupiter, Fla. >Contact by Email. Follow @PhilipvanDoorn
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