- For voice services from January 2011 to September 2012:
- There was a 33% improvement in Worst In Class from 218 minutes to 145 minutes.
- The Industry Average also improved from 61 minutes to 45 minutes for a 26% improvement.
- The Best In Class trend was steady around 18 minutes which is close to the typical .99999 (5 9s) availability objective. In key services, such as financial or emergency services, these GSI performance results can have significant financial and safety impact.
Network Operator Quality Improvement Trends From QuEST Forum
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