NEW YORK, March 26, 2013 /PRNewswire/ -- LivePerson, Inc. (NASDAQ: LPSN), a leading provider of real-time engagement solutions, today announced that San Diego County Credit Union (SDCCU) has successfully implemented LivePerson's mobile chat solution to engage with its growing volume of mobile customers in real time, wherever they are.
As the 10th largest credit union in the United States and as an innovator in the financial services industry, SDCCU first launched mobile banking in 2009, with a full rollout of mobile services in 2011. Since launching mobile banking services, their volume of mobile traffic has grown tremendously, and SDCCU wanted to provide the same reliable, real-time support to their mobile customers as they do with their desktop-based customers. SDCCU decided to deploy mobile live chat to provide immediate, personal assistance to their mobile customers whenever they need help, wherever they may be.
"San Diego County Credit Union is committed to providing a better banking experience for its customers, and with the level of mobile traffic we're seeing, we thought it was critical to ensure that we're able to deliver the same high level of personalized service expected from SDCCU, in the mobile channel," said Teresa Halleck, President and CEO of San Diego County Credit Union. "LivePerson's mobile chat solution enables us to provide optimized assistance to our mobile customers, creating a satisfying and efficient banking experience, no matter where our customers are or how they choose to do business with us."Halleck also added, "Technology and innovation have played an important role in enhancing our service levels, shaping our customers' experiences, and creating deeper connections with our customers. LivePerson and their mobile solution have enabled SDCCU to consistently exceed customer expectations and offer services that even many of the big banks don't."