The authors stress that these are challenging times as physicians deal with Accountable Care Organizations, Value-Based Purchasing, required patient surveys, patient-care standards, the added challenges of the Affordable Health Care Act and malpractice lawsuits."The quality of doctor-patient communication has a far-reaching impact on scores, outcomes, public perception, reputation, pay, job satisfaction and much more," stresses Dr. Rotering. "To thrive in the face of today's challenges, excellent physician communication with patients and families is pivotal."
- Physician communication is the number one factor most highly correlated with patients' likelihood of returning to a hospital or medical practice.
- Communication problems cause the vast majority of malpractice lawsuits.
- Effective patient-centered communication by physicians improves adherence to recommended treatment and in improved patient outcomes for diabetes, hypertension, and cancer.
- Physicians who communicate well with their patients find their work less stressful.