This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here
TheStreet Open House

More Customers Worldwide Deploying Verint Analytics-Driven Recording And Quality Monitoring Solutions

Verint® Systems Inc. (NASDAQ: VRNT) today announced that industry analysts have published new research reaffirming the company’s continued worldwide market leadership in recording solutions for contact centers, a critical anchor solution for any organization’s customer-centric workforce optimization (WFO) strategy. Organizations looking to enhance and strengthen their compliance posture by identifying and analyzing customer complaints can leverage Verint’s suite of solutions that enables the analysis of all recorded customer interactions.

According to newly released market research from Pelorus Associates, Verint is the leader in contact center software and services worldwide. 1 DMG Consulting LLC also has published new research on quality monitoring (QM) and recording that points to Verint as the global leader in voice recording. 2 Verint has long been recognized as a leader and innovator in recording and QM applications. In fact, the company holds over 300 patents and applications worldwide in this area, and thousands of customers around the world use its patented recording capabilities for quality and compliance.

By leveraging Verint’s recording, WFO and Voice of the Customer Analytics solutions, organizations can proactively monitor and analyze customer requirements, complaints and feedback. With the premise that regulated institutions are incorporating the analysis of consumer complaint data into their compliance management programs, Verint's solutions help capture data across channels, including phone calls, emails, social media and other online communications channels.

Verint’s Voice of the Customer Analytics, which includes speech and text analytics solutions, can provide organizations with early warning signs and pinpoint specific interactions for:

  • Emotions and sentiment to capture strong negative (and positive) attitudes stemming from consumer comments
  • Terms that may be trending, including those associated with unfavorable experiences
  • Complaints by using speech analytics to automatically send alerts and categorize calls for appropriate action, such as evaluation and remediation
  • Personalized Guidance opportunities by establishing categories that include scripted agent responses to popular and complex issues and other topics

According to Pelorus, “Compliance requirements and liability concerns may well be, after technology change, the most powerful driver of new purchases from contact centers that had not previously invested in automated recording technology.” The Pelorus research goes on to state that “Compliance is one of the two most important drivers behind enterprise purchases of interaction recording solutions.”

1 of 3

Select the service that is right for you!

COMPARE ALL SERVICES
Action Alerts PLUS
Try it NOW

Jim Cramer and Stephanie Link actively manage a real portfolio and reveal their money management tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
  • Weekly roundups
TheStreet Quant Ratings
Try it NOW
Only $49.95/yr

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
  • Upgrade/downgrade alerts
Stocks Under $10
Try it NOW

David Peltier, uncovers low dollar stocks with extraordinary upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
  • Weekly roundups
Dividend Stock Advisor
Try it NOW

Jim Cramer's protege, David Peltier, identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Alerts when market news affect the portfolio
  • Bi-weekly updates with exact steps to take - BUY, HOLD, SELL
Real Money Pro
Try it NOW

All of Real Money, plus 15 more of Wall Street's sharpest minds delivering actionable trading ideas, a comprehensive look at the market, and fundamental and technical analysis.

Product Features:
  • Real Money + Doug Kass Plus 15 more Wall Street Pros
  • Intraday commentary & news
  • Ultra-actionable trading ideas
Options Profits
Try it NOW

Our options trading pros provide daily market commentary and over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.

Product Features:
  • 100+ monthly options trading ideas
  • Actionable options commentary & news
  • Real-time trading community
  • Options TV
To begin commenting right away, you can log in below using your Disqus, Facebook, Twitter, OpenID or Yahoo login credentials. Alternatively, you can post a comment as a "guest" just by entering an email address. Your use of the commenting tool is subject to multiple terms of service/use and privacy policies - see here for more details.
Submit an article to us!
DOW 17,296.90 +30.91 0.18%
S&P 500 2,010.39 -0.97 -0.05%
NASDAQ 4,575.8820 -17.5430 -0.38%

Brokerage Partners

Rates from Bankrate.com

  • Mortgage
  • Credit Cards
  • Auto

Free Newsletters from TheStreet

My Subscriptions:

After the Bell

Before the Bell

Booyah! Newsletter

Midday Bell

TheStreet Top 10 Stories

Winners & Losers

Register for Newsletters
Top Rated Stocks Top Rated Funds Top Rated ETFs