This Day On The Street
Continue to site
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here

Sound Telecom Keeps Call Centers Onshore With New Bilingual Facility In Westminster, Colorado

SEATTLE, March 25, 2013 /PRNewswire/ --  Sound Telecom, a leading nationwide provider of 24 hour Telephone Answering, Call Center and Cloud-based Communication Services and three-time winner of the Inc. 5000 Award opened for business in Westminster, Colorado.

(Photo: )     (Photo: )

Sound Telecom officially opened its newest call center in the Denver area. The location is strategic in that it supports a large regional customer base in addition to facilitating bilingual Spanish services. Denver proved to be an ideal location for the company to open a bilingual call center because Denver Metro's Hispanic population is 32%, twice that of the national population percentage.  Sound Telecom expects to hire 10 to 15 fully bilingual employees in the next twelve to eighteen months.

Sound Telecom achieved the first of several aggressive business expansion plans by opening this regional sales and operations office in Denver. The company is initiating a planned decentralization of operations and sales by providing more geographical access to key local areas. "One of the major reasons we chose Denver," states president and founder Michael LaBaw, "is that we want to create jobs in the Denver area with USA-based agents."

To ensure that this facility was a success, Sound Telecom carefully recruited Neri Luria as its first Bilingual Services Manager. Neri's unique skill sets make her a perfect fit to oversee bilingual agent staff, develop and monitor call center performance, assist with translation and provide bilingual sales assistance. "I will be wearing a lot of hats!" exclaims Neri. "But Sound Telecom provided me with a perfect opportunity to allow me to do what I do best – provide excellent customer service." Neri's strong background includes training supervision and quality management at companies such as T-Mobile, MCI and Money Gram. "It is a real blessing to have Neri on our team," adds Brian Gabriel, Sound Telecom's COO. "She is motivated, creative, self-starting and she thinks outside the box."

Sound Telecom started as a local fully supported office suite and answering service in Issaquah Washington in 1986 and will be celebrating the completion of its 27th year in business at the end of March. From the very beginning excellent service at affordable prices has been its hallmark as it expanded locally, regionally and nationally.

About Sound Telecom

Sound Telecom is a leading provider of 24 hour Telephone Answering, Call Center and Cloud-based Communication Services, headquartered in Seattle professionally serving thousands of customers throughout the United States and Canada with USA based agents.  The twenty-seven year old company has offices in Seattle and Spokane, Washington and Denver, Colorado.   For more information, please visit

Contact Information

Sound Telecom

1 of 2

Check Out Our Best Services for Investors

Action Alerts PLUS

Portfolio Manager Jim Cramer and Director of Research Jack Mohr reveal their investment tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
Quant Ratings

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
Stocks Under $10

David Peltier uncovers low dollar stocks with serious upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
14-Days Free
Only $9.95
14-Days Free
Dividend Stock Advisor

David Peltier identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Updates with exact steps to take - BUY, HOLD, SELL
Trifecta Stocks

Every recommendation goes through 3 layers of intense scrutiny—quantitative, fundamental and technical analysis—to maximize profit potential and minimize risk.

Product Features:
  • Model Portfolio
  • Intra Day Trade alerts
  • Access to Quant Ratings
Real Money

More than 30 investing pros with skin in the game give you actionable insight and investment ideas.

Product Features:
  • Access to Jim Cramer's daily blog
  • Intraday commentary and news
  • Real-time trading forums
Only $49.95
14-Days Free
14-Days Free


Chart of I:DJI
DOW 17,764.59 -33.90 -0.19%
S&P 500 2,083.74 -6.37 -0.30%
NASDAQ 5,103.0950 -24.43 -0.48%

Free Reports

Top Rated Stocks Top Rated Funds Top Rated ETFs