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Blazent Launches New IT Data Quality Solution For ServiceNow Customers; Enhances Return On Investment For Large CMDB Initiatives

BURLINGAME, Calif., March 20, 2013 /PRNewswire/ -- Blazent, a leader in IT analytics & data quality, is pleased to announce the official market release of Blazent Data Quality Management for ServiceNow.

Blazent worked closely with Fruition Partners, the leading implementation partner of ServiceNow, during the development of this innovative software solution that directly addresses the data quality problem that many IT organizations face when implementing a new configuration management database (CMDB).

According to Patrick Stonelake, Director of Innovations at Fruition, "the combination of the ServiceNow CMDB and Blazent's data management system gives customers an unprecedented level of insight and control of CMDB data at every stage of the service delivery process. If you've struggled with CMDB data across an increasing number of sources, finding the valuable and discarding the irrelevant, you really should see a demonstration of this technology."

Blazent Data Quality Management for ServiceNow delivers a user-friendly, bi-directional integration that simplifies the process of achieving completeness and accuracy in CMDB data. Existing data can be extracted from the CMDB and audited in real-time within the Blazent solution against multiple data sources using a proprietary reconciliation engine. When data gaps are uncovered, users can select the best source from which to populate the configuration item (CI). Data corrections can then be initiated within the Blazent solution, which creates a ticket within the ServiceNow workflow, automatically updates the CMDB, and resolves the ticket.

The combination of Blazent and ServiceNow technology enables enterprise IT organizations to easily:
  • Populate, validate and audit ServiceNow CMDB data,
  • Identify and address the root causes of data quality gaps in originating electronic tool sets,
  • Monitor IT infrastructure to support critical applications and services,
  • Optimize end-point investments, and
  • Manage transformation across changing environments.

"Achieving CMDB value depends on many things, but one that's absolutely paramount is accurate data, stated Dennis Drogseth, Vice President of Research at Enterprise Management Associates. "Blazent's new data quality solution for ServiceNow empowers CI owners and CMDB administrators to achieve an unprecedented level of efficiency in delivering full value for CMDB, change management, and other ITSM-related initiatives."

Blazent's new offering and strategic arrangement with Fruition Partners is a major milestone in Blazent's Closed-Loop IT Data Quality Initiative that is focused on empowering the CIO organization with reliable intelligence to effectively manage a constantly changing environment.

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