This Day On The Street
Continue to site
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here

Frost & Sullivan Recognizes SAP For The Strong Value It Offers Contact Center Clients Through SAP Business Communications Management Software

MOUNTAIN VIEW, Calif., March 20, 2013 /PRNewswire/ -- Based on its recent analysis of the contact center systems market, Frost & Sullivan recognizes SAP with the 2012 North American Frost & Sullivan Customer Value Enhancement Award for the all-in-one functionality that SAP® Business Communications Management software offers. The value that SAP provides is in the integration of the contact center and communications functionality with the broader business software that SAP has been traditionally known for.

SAP Business Communications Management is natively integrated with the SAP Customer Relationship Management (SAP CRM) application, the enterprise resource planning (ERP) application SAP ERP, and the SAP BusinessByDesign® solution, which means no additional software or hardware components are required. This integration allows existing SAP enterprise software customers—that often have a long-term investment in their business process software—to immediately see value through deployment of SAP Business Communications Management.

"SAP Business Communications Management provides SAP customers with maximum interoperability and enables employees inside and outside the contact center with the same features," said Frost & Sullivan Principal Analyst Customer Contact, Nancy Jamison. "Value is therefore provided to customers through end-to-end communication, collaboration, and business process automation, all without the complexity of different vendors' systems."

Being able to combine CRM and other business data with the communication structure allows companies to manage business processes more effectively in realtime and increase accuracy in those business processes with SAP Business Communications Management. So, while the competition is doing integrations with SAP software, SAP customers have end-to-end communications with native integration to SAP business software without any additional integration costs, making it a cost-effective solution for SAP customers.

"Since it is pre-integrated, SAP Business Communications Management reduces the total cost of ownership (TCO) for customers by eliminating the complexity and cost of supporting, maintaining, and integrating different communications systems with contact center and business application software," explained Ms. Jamison. "In fact, our research reveals that SAP Business Communications Management customers utilizing SAP CRM can save, on average, 25 to 30 percent in costs over three to five years compared to other competing solutions, with greater savings seen in larger and more distributed contact centers. Product license costs are roughly comparable for smaller centers but are priced more competitively for larger, more complex configurations."

1 of 3

Check Out Our Best Services for Investors

Action Alerts PLUS

Portfolio Manager Jim Cramer and Director of Research Jack Mohr reveal their investment tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
Quant Ratings

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
Stocks Under $10

David Peltier uncovers low dollar stocks with serious upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
14-Days Free
Only $9.95
14-Days Free
Dividend Stock Advisor

David Peltier identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Updates with exact steps to take - BUY, HOLD, SELL
Trifecta Stocks

Every recommendation goes through 3 layers of intense scrutiny—quantitative, fundamental and technical analysis—to maximize profit potential and minimize risk.

Product Features:
  • Model Portfolio
  • Intra Day Trade alerts
  • Access to Quant Ratings
Real Money

More than 30 investing pros with skin in the game give you actionable insight and investment ideas.

Product Features:
  • Access to Jim Cramer's daily blog
  • Intraday commentary and news
  • Real-time trading forums
Only $49.95
14-Days Free
14-Days Free
AAPL $93.64 -0.11%
FB $118.57 0.84%
GOOG $698.21 0.75%
TSLA $241.80 0.43%
YHOO $36.53 -0.19%


Chart of I:DJI
DOW 17,891.16 +117.52 0.66%
S&P 500 2,081.43 +16.13 0.78%
NASDAQ 4,817.5940 +42.2360 0.88%

Free Reports

Top Rated Stocks Top Rated Funds Top Rated ETFs