This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here
Stocks Under $10 with 50-100% upside potential - 14 days FREE!

Frost & Sullivan Recognizes SAP For The Strong Value It Offers Contact Center Clients Through SAP Business Communications Management Software

MOUNTAIN VIEW, Calif., March 20, 2013 /PRNewswire/ -- Based on its recent analysis of the contact center systems market, Frost & Sullivan recognizes SAP with the 2012 North American Frost & Sullivan Customer Value Enhancement Award for the all-in-one functionality that SAP® Business Communications Management software offers. The value that SAP provides is in the integration of the contact center and communications functionality with the broader business software that SAP has been traditionally known for.

SAP Business Communications Management is natively integrated with the SAP Customer Relationship Management (SAP CRM) application, the enterprise resource planning (ERP) application SAP ERP, and the SAP BusinessByDesign® solution, which means no additional software or hardware components are required. This integration allows existing SAP enterprise software customers—that often have a long-term investment in their business process software—to immediately see value through deployment of SAP Business Communications Management.

"SAP Business Communications Management provides SAP customers with maximum interoperability and enables employees inside and outside the contact center with the same features," said Frost & Sullivan Principal Analyst Customer Contact, Nancy Jamison. "Value is therefore provided to customers through end-to-end communication, collaboration, and business process automation, all without the complexity of different vendors' systems."

Being able to combine CRM and other business data with the communication structure allows companies to manage business processes more effectively in realtime and increase accuracy in those business processes with SAP Business Communications Management. So, while the competition is doing integrations with SAP software, SAP customers have end-to-end communications with native integration to SAP business software without any additional integration costs, making it a cost-effective solution for SAP customers.

"Since it is pre-integrated, SAP Business Communications Management reduces the total cost of ownership (TCO) for customers by eliminating the complexity and cost of supporting, maintaining, and integrating different communications systems with contact center and business application software," explained Ms. Jamison. "In fact, our research reveals that SAP Business Communications Management customers utilizing SAP CRM can save, on average, 25 to 30 percent in costs over three to five years compared to other competing solutions, with greater savings seen in larger and more distributed contact centers. Product license costs are roughly comparable for smaller centers but are priced more competitively for larger, more complex configurations."

1 of 3

Select the service that is right for you!

COMPARE ALL SERVICES
Action Alerts PLUS
Try it NOW

Jim Cramer and Stephanie Link actively manage a real portfolio and reveal their money management tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
  • Weekly roundups
TheStreet Quant Ratings
Try it NOW
Only $49.95/yr

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
  • Upgrade/downgrade alerts
Stocks Under $10
Try it NOW

David Peltier, uncovers low dollar stocks with extraordinary upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
  • Weekly roundups
Dividend Stock Advisor
Try it NOW

Jim Cramer's protege, David Peltier, identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Alerts when market news affect the portfolio
  • Bi-weekly updates with exact steps to take - BUY, HOLD, SELL
Real Money Pro
Try it NOW

All of Real Money, plus 15 more of Wall Street's sharpest minds delivering actionable trading ideas, a comprehensive look at the market, and fundamental and technical analysis.

Product Features:
  • Real Money + Doug Kass Plus 15 more Wall Street Pros
  • Intraday commentary & news
  • Ultra-actionable trading ideas
Options Profits
Try it NOW

Our options trading pros provide daily market commentary and over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.

Product Features:
  • 100+ monthly options trading ideas
  • Actionable options commentary & news
  • Real-time trading community
  • Options TV
To begin commenting right away, you can log in below using your Disqus, Facebook, Twitter, OpenID or Yahoo login credentials. Alternatively, you can post a comment as a "guest" just by entering an email address. Your use of the commenting tool is subject to multiple terms of service/use and privacy policies - see here for more details.
Submit an article to us!
DOW 16,890.59 -24.48 -0.14%
S&P 500 1,962.07 -2.61 -0.13%
NASDAQ 4,400.5090 +4.3050 0.10%

Brokerage Partners

Rates from Bankrate.com

  • Mortgage
  • Credit Cards
  • Auto
Advertising Partners

Free Newsletters from TheStreet

My Subscriptions:

After the Bell

Before the Bell

Booyah! Newsletter

Midday Bell

TheStreet Top 10 Stories

Winners & Losers

Register for Newsletters
Top Rated Stocks Top Rated Funds Top Rated ETFs