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March 20, 2013 /PRNewswire/ -- As part of its ongoing commitment to provide an outstanding customer experience, Comcast Cable today announced plans to open a new state-of-the-art customer support center this summer in
Dauphin County. The company will immediately begin recruiting from across
Central Pennsylvania for 425 new positions for the facility. With the new positions, Comcast will have more than 12,000 employees across the state.
Today's announcement underscores Comcast's continued investments in
Pennsylvania. In 2011, Comcast's total employee investment, including payroll, payroll taxes, benefits, healthcare, training and tuition reimbursement, totaled almost
$1.4 billion. Comcast also contributed more than
$58 million in community investments across the state.
"I'd like to thank Comcast for bringing 425 new jobs to
Central Pennsylvania," said
Tom Corbett. "By choosing to expand here in
Dauphin County, Comcast is enhancing what is already a very significant contribution to
Pennsylvania's economy. Comcast is committed to
Pennsylvania, and I look forward to continuing to work very closely with the company in the future."
Employees at the new center will provide support for all Comcast residential products and services, handling calls from across the Northeast Division, which serves almost eight million customers in 14 northeastern states from
Virginia and the
District of Columbia. Comcast will continue to operate five existing call centers in
"This new facility represents our latest investment in the tools, technologies and people that will help improve our customers' experiences with us," said Paul D'Arcangelo, senior vice president of customer care for Comcast's Northeast Division. "When our customers reach this center, they will be connected with agents who are best equipped to help with their specific needs."