|2.||Chase is working to proactively identify potential misuse of the Automated Clearing House (ACH) system – including misuse on the part of payday lenders or other companies – and report such practices to the National Automated Clearing House Association. Chase will work with NACHA to try to strengthen their own policies to disallow excessive presentments.|
|3.||We have an existing policy to always follow a customer’s instructions to stop a payment. We plan to enhance communication and require additional training regarding that policy.|
|4.||Chase will make it easier for customers to close their accounts when there are open pending charges, including payday lender payments. If we believe those pending charges are inappropriate, we won’t honor them.|
Chase Changes Policies Regarding Payday Lenders And Others Who Repeatedly Seek Payments From Customers
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