"By creating an integrated, interactive platform, CenterPoint Energy will have more precision and insight to improve service quality levels and drive business growth," said Michael Valocchi, Vice President, Global Energy & Utilities Industry Leader for IBM Global Business Services. "Meanwhile, for it's five million metered customers, they will reap the benefits of a personalized and consistent experience – communication at a time and in a way they request."CenterPoint selected IBM as the lead system integrator, and SAP Customer Relationship Management (CRM) software, IBM server and storage technology, as well as real-time analytics solutions.
IBM Selected By CenterPoint Energy To Enhance Customer Engagement With New Service Platform
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