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ICMI Brings Critical Customer Management Training To Orlando, Florida, March 19-22

ORLANDO, Fla., March 19, 2013 /PRNewswire/ -- Call center professionals seeking a way to update their skills in a number of key areas - but are unable to take multiple trips away from the office – have joined together for the ICMI Orlando Training Symposium, taking place this week in Orlando, FL.

Produced by the International Customer Management Institute (ICMI), all ICMI Training Symposiums offer attendees inclusive packages incorporating both intensive training and networking opportunities, allowing them to mix and match from seven training course options ranging from one to four days in length. Included among the course choices in Orlando are such popular offerings as "The Workforce Management Boot Camp," "Essential Skills and Knowledge for Effective Contact Center Management," "Mastering Contact Center Financials," and "Advancing Contact Center Quality Through Monitoring and Coaching."  Additionally, Orlando attendees were able to select from two new course offerings, "Small Contact Center Workshop," and "Essential Principles of People Management."

On-site networking activities will be offered throughout the week, and include an evening reception, daily-networking breakfasts, and peer-to-peer sharing focused on a wide array of industry topics.

"I've already had several attendees approach me to share positive feedback on their Symposium experience – and today is just the first day," said Justin Robbins, Training and Development Manager for ICMI.  "I think the reason the education here really resonates, is because attendees can, quite literally, take the best practices they've learned and begin implementing them next week!"

For more information on upcoming ICMI Training Symposium, visit

About ICMI

The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals - from frontline agents to executives - who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, certification, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. For more information, visit

ICMI is a part of UBM (, a global live media and B2B communications, marketing service and data provider.

SOURCE International Customer Management Institute (ICMI)/UBM Live

Copyright 2011 PR Newswire. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

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