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Tech Firm Brings Business Back After Historic Wisconsin Fire

MILWAUKEE, March 19, 2013 /PRNewswire/ -- January 30 th 2013, the main plant and headquarters of Echo Lake Foods – a large producer of frozen breakfast food creations with over 800 employees and $150 million annual sales, was severely damaged by what is now known to be the second largest fire in Wisconsin history.  Over eighty fire companies with 300+ firefighters responded.  After sixteen hours and thankfully no injuries - the smoke cleared, but Echo Lake Foods was out of business.  All of their IT systems were destroyed impacting both existing operations as well as a total loss of all historical data in the profitable business they had been operating for over 70 years. Included in the piles of twisted steel, rubble and debris were computer servers, networking equipment and lost data. There were two remaining plants not hit by the fire, but realistically they were critically off line with the main base of operations down, unable to operate solo.  Echo Lake Foods was able to turn to Xenitel.  Prior to 2013, they had collaborated to build a disaster recovery solution that was ready to roll into place.

"Our on-site monitors started to indicate a major rise in heat," says Brian Quandt, IT Director at Xenitel, a Waukesha WI based IT service provider.  "We knew something had gone terribly wrong so we made some calls and remotely started an orderly shutdown of all IT systems." Echo Lake Foods was losing money by the minute, but Xenitel was able to jump to action just as fast. 

"We had backups of all of our ERP systems and data from our nightly vaulting services," says Brad Temby, Systems Engineer with Xenitel. Vaulting allowed Echo's data to be transmitted to off-site back up servers during non–peak hours.  However, "Having backup data is only half the battle in restoration," says Temby. "You need a platform to restore it TO is the real issue".

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Echo Lake Foods:Echo Lake Foods has been providing quality products and services to many large food service organizations in the U.S. for over 70 years, specializing in the production of frozen breakfast products/components including frozen liquid egg, egg patties/scrambled, frittata's, French toast, grilled toast, pancakes, waffles, and other frozen meal creations.

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