As part of its long-standing commitment to customers with visual impairments, Bank of America announced today that it is enhancing the accessibility of its award-winning Online and Mobile Banking security features.
Bank of America’s security features allow customers to safely access their accounts from home computers and mobile devices. The accessibility enhancements announced today will apply to both Online and Mobile Banking on Apple products with iOS operating systems.
Bank of America will continue to use the Web Content Accessibility Guidelines (WCAG) 2.0, Level AA as the standard for ensuring that Online and Mobile Banking application content, features and services are accessible to people who are blind or visually impaired.
“It is our goal and priority to provide all customers with the most convenient, secure and accessible banking platforms. We continuously develop and enhance our products and services to ensure we’re meeting the needs of our customers,” said David Godsman, Online and Mobile Solutions executive at Bank of America.
Bank of America worked with the Bay State Council of the Blind and customers with visual impairments on its newest accessibility initiative. Marcia Dresser, president of the Bay State Council of the Blind, the Massachusetts affiliate of the American Council of the Blind, praised the bank’s efforts; “For many years, Bank of America has been a strong partner to the blind community in improving access to a wide variety of banking services. These accessibility enhancements to Mobile and Online Banking security features are a welcome addition to the bank’s commitment to customers with disabilities.”
Bank of America’s accessibility initiatives
For over 10 years, Bank of America has been an industry leader in providing accessible services to people with disabilities. It was one of the first to work with the blind community on a website accessibility initiative and to agree to a national Talking ATM installation plan. In 2010, Bank of America announced that every ATM in its fleet was upgraded to deliver private, spoken instructions through a headset plugged into an audio jack in order to
provide independent accessibility to persons who cannot see an ATM screen. Customers can also opt to receive their checking, savings or credit card account statements in Braille or large-print format. For more information, please visit
About the Bay State Council of the Blind