Verint® Systems Inc. (NASDAQ: VRNT) today announced that subject matter experts from the organization will present at several global conferences and events this month. The sessions will explore a variety of critical service topics, from ways to develop an effective customer experience program to driving enterprise-wide process improvements and addressing compliance and fraud in contact center and back-office operations.
The Path to Customer Service Excellence and How to Get There March 19; Verint Webcast
On March 19 at 11 a.m. ET, Verint’s Nancy Porte—vice president of customer experience—and Forrester’s Harley Manning—vice president, research director—will share practices and perspectives that include some powerful, and potentially surprising, insights about how organizations are super charging their customer experience programs (CXP) and taking them to the next level. During this live webcast event, they’ll examine the customer experience as a competitive differentiator; why the contact center, branch and back office play such vital roles; and recommended steps for new, evolving and mature CXP initiatives.
Call Center World Forum March 19-20; Moscow, RussiaThe Verint team will present on several different topics at this year’s Call Center World Forum. “How Voice of the Customer Analytics Helps Improve Enterprise Efficiency”On March 19 at 1:10 p.m. MSK, Irina Kolesnikova, speech analytics consultant, will review how a Voice of the Customer Analytics solution can help analyze key trends and insights found in customer interactions across all channels—including the contact center, emails, chat, Tweets, surveys and more. “How to Improve Customer Relationships Through Process Optimization”On March 20 at 4 p.m. MSK, Yury Solovyev, account executive, will explore several case studies that portray the ways in which workforce management software is currently being utilized across front- and back-office operations to help improve and drive the customer experience. “Service is the New Marketing”Anna Mamikonyan, account executive, will reveal the results from a Verint-sponsored research study on March 20 at 4:40 p.m. MSK. The results reinforce that service is becoming a growing influencer in the customer satisfaction equation. The session will also explore ways to better understand the 21 st century customer and the benefits of listening to what they share about your company and brand. Business Process Excellence for Financial Services March 19-21; New York, New York Verint’s Steve Williams—senior practice director, desktop analytics—will present “The 4 C’s of a Successful BPI: Clarity, Consistency, Compliance and Continuity” at 2:50 p.m. ET on March 20. In this session, attendees will discover how innovative desktop and process analytics software is helping the financial services sector gain visibility into facets of their processes across the enterprise. These include capturing a view into the employee desktop, as well as monitoring processes to help ensure seamless adoption when change occurs. Learn how organizations around the world are cutting costs, meeting service levels and outshining their competitors.