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March 19, 2013 /PRNewswire/ --
Recognizing the need to provide excellent service to millions of customers while increasing efficiency and productivity among its mobile workforce,
Alliant Energy (NYSE: LNT), a Midwest-based energy holding company, is taking a leadership role in the utility industry by implementing enterprise apps. Alliant Energy plans to keep its workers connected in the field using the
Resource Radar app from ClickSoftware's
ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of automated
mobile workforce management and optimization solutions for the service industry, recently unveiled the Resource Radar app, which is included within the
Collaboration Pack of apps. The Resource Radar App will be used by Alliant Energy to better connect field technicians across thousands of miles of service area. The company will use the popular app, in addition the full suite of workforce management and mobility solutions, to provide even more outstanding customer service by giving field resources the ability to quickly identify additional technicians nearby for faster response to both planned jobs and emergencies. The app will also help Alliant Energy adhere to strict safety measures, and enable technicians to complete more jobs per day.
Resource Radar is one of dozens of apps aggregated into Collection Packs, other Collection Packs available for download include the
Field Scheduling and
Personal Productivity Packs. All are available through the ClickAppStore, the first app store for enterprise-level customers who require fully integrated apps that connect workers to each other and to the back office. The Resource Radar app collects GPS data to display a field workers' location within a specified radius. This functionality can more efficiently provide additional support during service calls, when a safety backup is needed or to respond to emergencies.
Alliant Energy Corporation is an energy holding company providing 1.4 million Midwest utility customers with safe and reliable electric and natural gas services. Alliant Energy current deploys nearly 4,000 employees across its service territory of
In a recent forecast, research firm IDC predicts by 2015, the world's mobile worker population will reach 1.3 billion, representing 37.2% of the total global workforce and 75% of the US workforce.