Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications solutions, has launched a new cloud-based communications-as-a-service solution for small contact centers.
The new solution, CaaS Small Center ℠, is designed for organizations with between 10 and 50 contact center agents.
“The small contact center market is underserved, with many organizations being required to compromise on functionality and settle for technology that’s less than optimal,” said Interactive Intelligence founder and CEO, Dr. Donald E. Brown. “Based on our cloud platform in use by some of the most recognizable global companies, we designed CaaS Small Center ℠ to give smaller contact centers a straightforward, cost-effective, feature-rich way to consistently deliver great service experiences to their customers.”
CaaS Small Center ℠ offers the following benefits:
- The product maturity of a reliable, secure, and feature-rich service offering based on an eighth-generation software platform developed over 18 years and proven by more than 5,000 global customers.
- A simplified offering that reduces costs and streamlines management as a result of reduced demand on IT resources, easy to understand pricing and packaging, professional services that eliminate pricey customization projects, unified applications, and intuitive Web-based interfaces.
- Minimal risk through a free product test drive, a guarantee to be up and running within 15 business days, a dedicated implementation manager, and no long-term contract commitment.
- Long-term investment protection with a platform that provides an easy upgrade path to CaaS editions that support the largest, most sophisticated global contact centers.
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