MOUNTAIN VIEW, Calif., March 18, 2013 /PRNewswire/ -- Based on its recent analysis of the calibration and repair market, Frost & Sullivan recognizes SIMCO Electronics (SIMCO) with the 2013 North America Frost & Sullivan Award for Service Leadership. The company aims to be its clients' partner for quality support in terms of managing all the devices that contribute to the quality of their operations, not just test and measurement equipment.
The company's CERDAAC software solution simplifies equipment calibration by offering high visibility and easy access to relevant information through a Web interface. Although not a computerized maintenance management system (CMMS) solution, SIMCO's software offers additional functionalities relating to calibration and repair, eliminating the need for separate databases for such functions. With SIMCO's solution, customers can manage all of their calibration service providers, including the original equipment manufacturers' (OEMs') and their own calibration laboratories or maintenance departments.
"SIMCO is entirely dedicated to the calibration and repair services market, unlike its competitors, for whom calibration and repair is an adjacent business," said Frost & Sullivan Industry Director Jessy Cavazos. "Due to its emphasis on services, SIMCO continuously engages in quality and process improvement procedures, which include a customer satisfaction survey that helps evaluate the performance of each of its laboratories."
SIMCO's laboratories are rated based on the percentage of delight ratings received by each facility. The overall operations metric (OMX) is the most important quality measure while evaluating the performance of the laboratories. SIMCO's commitment to quality is perhaps best demonstrated by its tracking of its performance against its customers' standards, as opposed to its own.SIMCO strives to ensure that the quality, reliability and timeliness of its services exceed its customers' expectations. Turnaround time expectations vary from customer to customer, depending on their industry sector, geographic location and the nature of service. SIMCO focuses on meeting the expectations predefined by the customer.