, Inc. today announced exciting enhancements to the integration between its secure texting and preference-based routing solutions. Amcom Mobile Connect® supports easy, secure,
HIPAA-compliant text messaging
, while Amcom Care Connect helps
caregivers connect quickly
based on their own schedules and preferences on how to be reached. Together, these solutions give physicians and nurses the flexibility to talk or text, incorporating critical escalation features if a caregiver is unavailable.
The Amcom Mobile Connect 3.3 release boasts a new chat view screen and updates that make it easier for caregivers to locate and connect with one another. This release also meets requests from hospital customers to strengthen the link between these products. Sometimes hospitals coordinate care best with secure texting. Other times physicians need to speak directly. This solution combination enables both.
The following example illustrates the integration:
Doctor One calls Amcom Care Connect to request a consult with Doctor Two. The call goes to Doctor Two’s smartphone via Amcom Mobile Connect as a secure text message, per her established preferences. Doctor Two cannot take the call, so the system escalates the message to the next-available doctor. He immediately speaks with Doctor One to discuss the patient’s situation.
“Healthcare continues to focus on improving patient care while keeping an eye on caregiver efficiency,” said Colin Balmforth, President, Amcom Software. “We are proud to further our development of Amcom Care Connect and Amcom Mobile Connect to meet these healthcare goals.”
About Amcom Software
, a subsidiary of USA Mobility, Inc. (Nasdaq: USMO), connects people to each other and to the data they need. This helps organizations save lives with communications that are faster, more accurate, and more efficient. Thousands of organizations worldwide rely on Amcom solutions for critical smartphone communications, contact center optimization, emergency management, and clinical workflow improvement. The company's products are used by leading organizations in healthcare, hospitality, education, business, and government. By continually developing its industry-leading technologies, Amcom Software has steadily grown and solidified its market leadership. For more information, call 800.852.8935 or go to
or find us on Twitter
Amcom Mobile Connect is a trademark of Amcom Software.