Verint® Systems Inc. (NASDAQ: VRNT) today announced that it has received top honors in CRM magazine’s “2013 Service Leader Awards,” earning the publication’s highest ratings in the categories of Workforce Optimization (WFO) Suite and Enterprise Feedback Management (EFM). The company was evaluated for reputation for customer satisfaction, depth of functionality and company direction in both areas of the awards program.
Setting the Gold Standard in Workforce Optimization
Verint’s Impact 360 ® Workforce Optimization ™ suite received the top spot in CRM’s annual awards program for the sixth consecutive year. It was cited for leadership in “bringing big data into the WFO equation.”
Industry experts and analysts that evaluated the WFO suite category also referenced the company’s driving force in creating innovative solutions and maintaining a leadership position. According to John Ragsdale, vice president of technology research at the Technology Services Industry Association, Verint offers “best-in-class solutions.” Saddletree Research’s Chief Analyst Paul Stockford refers to the company as “the complete package” with a “proven ability to execute quickly and effectively on changes in the company’s strategy or…in industry demand.”Driving Customer Success in Enterprise Feedback Management CRM also presented top honors to Vovici ™, a Verint company, which achieved Service Winner status in the Enterprise Feedback Management category for the second year in a row. There is no shortage of industry analyst perspective where Verint’s ability to integrate EFM into its broader WFO suite is concerned. Ragsdale comments that “Adding Vovici’s excellent survey and analysis tools into the Verint platform with voice and text analysis provides a very comprehensive solution for voice of the customer [offerings].” Bruce Temkin, managing partner, Temkin Group, adds, “The growing focus on customer experience continues to drive strong demand for voice of the customer software and services providers.”