Travel Services Leader Selects InContact To Connect Global Contact Centers
SALT LAKE CITY, March 11, 2013 /PRNewswire/ -- inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that a premier travel services company has selected inContact as its enterprise-wide solution that virtualizes four global contact centers with 200 agents in the U.S., Europe and Asia Pacific.
(Logo: http://photos.prnewswire.com/prnh/20120216/LA54560LOGO)
The company wanted to connect all their sites via a centralized platform that supported routing customer calls to agents between locations around the world. With the previous solution, agents experienced quality issues with telecommunications that impacted agent effectiveness and system-wide reporting. The company's goal was to increase the productivity of their sales agents and enhance the experience they provide to their travel customers.
inContact will deliver a unified cloud solution that provides connectivity, visibility and reporting across the company's worldwide contact center operations. The combination of cloud contact center software plus inContact's international telephony network provides the most flexible call routing options with the best possible contact quality.
"One of inContact's most powerful advantages is that we are the only cloud contact center provider that is also a carrier," said Paul Jarman, CEO of inContact. "This means our customers get the benefit of our deep telephony expertise as well as cloud contact center best practices. With network facilities in the US, UK, Hong Kong and the Philippines, we can offer complete follow-the-sun coverage for our multi-national enterprise customers." Additional Information- Learn more about inContact's network connectivity and international services
- Follow @inContact on Twitter: www.twitter.com/inContact
- Become a fan of inContact on Facebook: www.facebook.com/inContact
Select the service that is right for you!
COMPARE ALL SERVICESAction Alerts PLUS
TRY IT FREEJim Cramer and Stephanie Link actively manage a real portfolio and reveal their money management tactics while giving advanced notice before every trade.
Product Features:
- $2.5+ million portfolio
- Large-cap and dividend focus
- Intraday trade alerts from Cramer
- Weekly roundups
Dividend Stock Advisor
TRY IT FREENew! $49.95/yr
Jim Cramer's protege, David Peltier, identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.
Product Features:
- Diversified model portfolio of dividend stocks
- Alerts when market news affect the portfolio
- Bi-weekly updates with exact steps to take - BUY, HOLD, SELL
Stocks Under $10
TRY IT FREEDavid Peltier, uncovers low dollar stocks with extraordinary upside potential that are flying under Wall Street's radar.
Product Features:
- Model portfolio
- Stocks trading below $10
- Intraday trade alerts
- Weekly roundups
Real Money
TRY IT FREE24/7 market commentary from Jim Cramer and 20+ veteran Wall Street gurus. Get access to the latest trading ideas on stocks, options, and ETFs as well as a real-time forum to see the pros exchanging their investment ideas.
Product Features:
- Jim Cramer + 20 Wall Street pros
- Intraday commentary & news
- Real-time trading forum
- Actionable trade ideas
Real Money Pro
TRY IT FREEAll of Real Money, plus 15 more of Wall Street's sharpest minds delivering actionable trading ideas, a comprehensive look at the market, and fundamental and technical analysis.
Product Features:
- Real Money + Doug Kass + 15 more Wall Street Pros
- Intraday commentary & news
- Ultra-actionable trading ideas
Options Profits
TRY IT FREEOur options trading pros provide daily market commentary and over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.
Product Features:
- 100+ monthly options trading ideas
- Actionable options commentary & news
- Real-time trading community
- Options TV
