Specialty risk management company Assurant Solutions received top honors in the seventh annual Stevie® Awards for Sales & Customer Service. The company's Mobile Services business won a gold medal in the “Innovation in Customer Service” category for its “Mobile Triage” technical support solution.
Winning the highest-level award in this category affirms Assurant Solutions’ ongoing commitment to helping consumers protect the things that matter most through responsive, reliable customer care. The company’s strength in delivering valuable products and services enhances the consumer ownership experience and creates lifetime customer loyalty for client partners.
Cameron Hurst, vice president of Technology Solutions who developed some of Mobile Triage's key features, accepted the award on behalf of the company and development partner, Mobile Defense.
“I couldn't be more proud of the team's effort and the ground-breaking new technologies we've developed to help protect consumers’ must-have necessity,” he said. “Mobile Triage creates a uniquely valuable experience for the mobile consumer and has the potential to significantly impact the future of mobile technical support.”The Mobile Triage solution provides consumers with the ability to troubleshoot and repair common problems with their mobile devices, including identifying and uninstalling malware apps. It also features a mobile client that detects pending problems and offers proactive alerts so action can be taken before problems emerge. “Assurant Solution’s Mobile Services business is committed to developing innovative products and services that enhance the customer ownership experience and build loyalty for our business partners,” said Manny Becerra, president of the Assurant Solutions Mobile Services business. “Our Mobile Triage is a good example of this commitment as it reduces service interruption when issues arise so consumers can return to using their favorite devices quickly and keep life running smoothly.” Assurant Solutions received two finalist nominations this year: a gold for the Mobile Services division’s “Mobile Triage” technical support solution, and a silver for Elizabeth Conner as “Contact Center Manager of the Year.” In 2011, Assurant Solutions was awarded a Stevie for innovation in customer service for its patented Real Time Analytics Matching platform technology that made it possible to pinpoint the call center agent best suited to handle an inbound customer's call.