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United Fire Group Selects Accenture To Optimize Claims Handling Processes And Provide Better Customer Service

Accenture (NYSE: ACN) has been selected by United Fire Group, Inc. and its subsidiaries (“United Fire Group”) to implement its claims management software application, Accenture Claim Components, to serve as the insurer’s core claims processing system. The new system will help United Fire Group streamline claims processes and improve service for both agents and customers.

“Providing superior claims handling to customers that have experienced a loss is our top priority,” said David E. Conner, Vice President and Chief Claims Officer, United Fire Group, Inc. “Accenture Claim Components will support increased automation to maximize the efficiency of the claims management process, allowing our agents and adjusters to focus on the people instead of the process.”

Accenture Claim Components is a comprehensive claims management solution covering property and casualty (P&C) claims functions from first notice of loss to settlement and recovery, for all lines of business. The solution provides real-time analytics and business-driven configuration consoles that will assist United Fire Group to more efficiently manage individual claims and more effectively balance its claims workload.

“We are pleased that United Fire Group has selected Accenture Claim Components for their core claims management system,” said Michael A. Jackowski, global managing director of Accenture Software for P&C insurance. “Built on a modern technology platform that helps to achieve a lower cost per claim and reduce IT costs overall, Accenture Claim Components provides a robust claims processing solution to insurers of all sizes. Accenture Claim Components is highly configurable, function-rich and is designed to seamlessly integrate with the insurer’s existing IT infrastructure.”

Accenture’s policy and claims software offers insurance carriers an integrated suite of software with modules that can be implemented individually or as part of a broader migration strategy. The combined software enables insurers of all sizes to benefit from a flexible suite of P&C software to configure products, transact lines of business and process claims.

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