The growth in the number of devices managed has translated into industry-leading execution, such as:
- More than 75,000 devices configured, staged and kitted annually.
- Handling of 400,000+ end-user support inquiries annually, including inbound helpdesk calls and emails with a more than 85% first call resolution achievement.
- Processing of thousands of device replacements per month due to loss, theft and malfunction.
- Implementation of Mobile Device Management (MDM) software for more than 250 companies representing tens of thousands of licenses.
- Millions of dollars of potential savings across wireless carrier expense management and optimization opportunities.
About Enterprise Mobile
Founded in 2006, Enterprise Mobile, a business unit of Intermec Technologies (NYSE: IN), specializes in delivering the widest range of comprehensive mobility services—from strategic planning and deployment through support and mobile device inventory management. Enterprise Mobile is headquartered in Plano, Texas. For more information, visit: www.enterprisemobile.com