This Day On The Street
Continue to site
ADVERTISEMENT
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here

Nuance Expands Nina, The Virtual Assistant For Customer Service, To The Web And Beyond

Nuance Communications, Inc. (NASDAQ: NUAN) today announced significant expansions to Nina TM, the virtual assistant for customer service. Nina has been expanded to the web, adding text-based virtual assistant capabilities to enterprise web marketing, ecommerce and support applications. Nina has become smarter, with the ability to engage in customer service conversations and connect to existing enterprise back-office applications. Additionally, Nuance has made Nina multi-lingual, with the ability to recognize and speak 38 languages.

Nina was introduced in August 2012 as the first solution to bring speech-based virtual assistant capabilities to mobile customer service apps. With the expanded capabilities introduced today, Nina is now a multi-channel solution, delivering the same intelligent, natural interactions across a variety of customer self-service applications, including text messaging, voice, mobile apps and the web. More than ever, Nina represents a significant opportunity for enterprises to leverage the full power of intelligent systems to deliver customer self-service solutions that are easy to use, accurate and effective.

The expansion of Nina is significant, as it addresses the growing consumer demand for more engaging experiences through intelligent systems – from the way consumers use smart phones to find information or make reservations, to how they interact with their smart TV, or engage with a company’s customer service online. Not only do 75% of consumers actually prefer self-service due to its speed, accuracy and convenience but, according to Forrester Research, 67% of people sought customer service via a company’s web site in 2012 1.

With Nina Web, Nuance is defining the new face of customer service online. On web sites, Nina presents a human-like virtual agent that can quickly resolve customer requests, while conveying the brand essence of an enterprise. When needed, Nina Web intelligently routes conversations to live agents, with connectivity to systems such as LivePerson®, Moxie® and others. Nina Agent provides human-like customer service conversations via text or speech interactions, using Nuance natural language understanding (NLU), and connectivity to CRM, ERP and database systems.

1 of 3

Check Out Our Best Services for Investors

Action Alerts PLUS

Portfolio Manager Jim Cramer and Director of Research Jack Mohr reveal their investment tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
Quant Ratings

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
Stocks Under $10

David Peltier uncovers low dollar stocks with serious upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
14-Days Free
Only $9.95
14-Days Free
Dividend Stock Advisor

David Peltier identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Updates with exact steps to take - BUY, HOLD, SELL
Trifecta Stocks

Every recommendation goes through 3 layers of intense scrutiny—quantitative, fundamental and technical analysis—to maximize profit potential and minimize risk.

Product Features:
  • Model Portfolio
  • Intra Day Trade alerts
  • Access to Quant Ratings
Options Profits

Our options trading pros provide over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.

Product Features:
  • Actionable options commentary and news
  • Real-time trading community
SYM TRADE IT LAST %CHG

Markets

Chart of I:DJI
DOW 17,745.98 -5.41 -0.03%
S&P 500 2,108.63 +0.06 0.00%
NASDAQ 5,128.7850 +17.0520 0.33%

Free Reports

Top Rated Stocks Top Rated Funds Top Rated ETFs