Dell Services today announced that Everest Group positioned Dell as a “Leader” in its Performance | Experience | Ability | Knowledge (PEAK) Matrix for Healthcare Provider Application Outsourcing (AO) Service Providers. Everest Group analyzed the capabilities of eight leading AO service providers based on their market success and delivery capability, and then divided the field into three categories: Leaders, Major Contenders and Emerging Players. Among its competitors, Everest Group positioned Dell Services at the top of the Leader category.
Everest Group recognized Dell as the standout provider, acknowledging Dell Services’ strong legacy as a leader in healthcare IT and robust capabilities, including EMR cloud and disaster recovery services, cloud clinical archiving and mobility solutions. Dell’s competitive advantages include deep application, business process and infrastructure outsourcing capabilities with large and medium-sized customers, as well as multiple relationships with leading healthcare vendors. The PEAK Matrix also noted the Dell Services acquisition strategy, including security expertise through SecureWorks and apps modernization through Make Technologies and Clerity Solutions, as a key market differentiator.
“The healthcare market is witnessing fundamental changes, as healthcare providers are incented to leverage IT and analytics for improving care quality and health outcomes, while bringing down the cost of care,” said Jimit Arora, vice president, Everest Group. “Hospitals, physicians, health insurers and life science companies alike are looking to service providers to help get the most out of their applications and technology resources to improve processes and drive down costs. Among the service providers we analyzed in the healthcare provider segment, Dell was the leader based on its depth of knowledge and breadth of capabilities.”
More than 2,000 hospitals and 30,000 physicians worldwide rely on Dell for IT support, benefiting from Dell’s full-service, end-to-end IT solutions. Dell works with healthcare organizations to affordably and effectively deploy electronic medical records; improve business processes; enhance access to and gain insights from their data; and meet complex healthcare regulations with data security solutions. These services empower healthcare providers to focus more on patient care instead of administrative tasks.
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