"NetSuite empowers us to do what we need, gives us a very real-time view of our business and supply chain, and provides a single platform to manage our ERP, finance, order management, CRM and eCommerce, without the need for additional add-ons and products," said Steven Orleow, BioPak. "Its many system-based alerts also allow us to focus on problems that arise in our business as opposed to the everyday orders, which is very powerful for us."
Since implementing NetSuite in November 2011, BioPak has been able to successfully grow without needing additional headcount, despite an increase in its average daily orders from around 40 to more than 90 a day. "We knew business growth was coming and we managed to get NetSuite implemented in time to smoothly manage the increase in volume, without adding a huge amount of additional overhead," Orleow said.
NetSuite's development tools also enabled BioPak to automate many key manual tasks, such as sourcing courier freight estimates. The freight calculator it developed integrates with six third-party warehouse providers and automatically sources the cheapest freight quotes from a growing database of courier companies. As BioPak provides free shipping to Sydney, Melbourne, Brisbane, Adelaide, Auckland, and Perth, and subsidized shipping to all other areas across New Zealand and Australia, this keeps overheads low for customers who bulk-buy directly from the source of manufacture.
"NetSuite enables us to manage and track our logistics through several layers of service providers to identify where an order is in real-time and exactly when we expect delivery," Orleow said. "This allows us to provide our customers with a much better level of service."Additionally, BioPak built a calculator to determine and offset carbon emissions from the manufacture and transportation of its products. As Australia's first packaging company that is certified carbon neutral through the Carbon Reduction Institute's NoCo2 scheme, this enables BioPak to maintain its carbon neutral status. Mark Troselj, managing director of APAC for NetSuite, commented: "BioPak is a great example of a local company experiencing rapid growth through innovation and sticking to what it does best—manufacturing products that make a real difference to the world. NetSuite Cloud creates a smooth platform for that growth."