This Day On The Street
Continue to site
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here

Survey Says: Customers Make Use Of Posted ER Wait Times

MIAMI, March 4, 2013 /PRNewswire/ -- ER Texting, a provider of turnkey text message services to the healthcare industry, recently released the results of a survey of customers that make use of its services to access posted ER wait times via text message. 

The company conducted interviews of just over 1,000 individuals who used the ER Texting service during the course of 2012. These were all individuals who texted to 4ER411 in order to ascertain the wait time at the emergency rooms and/or urgent care centers of participating facilities.  The aim of the survey was to better understand the reasons for customer usage of the service, the results of which were:
  • 94% – Selecting a facility to visit
  • 81% – Determining a convenient time, based on the lowest wait time, when to visit a facility
  • 71% – Finding the most conveniently located facility

In terms of customer perceptions of facilities promoting wait times, the results were as follows:
  • 91% – Believed that a facility was more technologically advanced due to the promoting of wait times
  • 88% – Believed that a facility cared more about them than those facilities who did not post their wait times
  • 83% – Believed that a facility respected their time more than those facilities who did not post their wait times

When those surveyed were asked if they trusted the wait times posted, 92% responded positively. Furthermore, over 87% of those surveyed said their emergency room wait time expectations were met when they actually arrived at the chosen facility. 

Providing emergency room and urgent care center wait times improves patient satisfaction scores; delivers greater hospital transparency; provides for better patient volume balancing and increased efficiency and ultimately increases patient visits making a significant impact to revenue generation.  Posting wait times aligns with consumers' expectations and is a determining factor when selecting a hospital for emergency care. 

1 of 2

Check Out Our Best Services for Investors

Action Alerts PLUS

Portfolio Manager Jim Cramer and Director of Research Jack Mohr reveal their investment tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
Quant Ratings

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
Stocks Under $10

David Peltier uncovers low dollar stocks with serious upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
14-Days Free
Only $9.95
14-Days Free
Dividend Stock Advisor

David Peltier identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Updates with exact steps to take - BUY, HOLD, SELL
Trifecta Stocks

Every recommendation goes through 3 layers of intense scrutiny—quantitative, fundamental and technical analysis—to maximize profit potential and minimize risk.

Product Features:
  • Model Portfolio
  • Intra Day Trade alerts
  • Access to Quant Ratings
Real Money

More than 30 investing pros with skin in the game give you actionable insight and investment ideas.

Product Features:
  • Access to Jim Cramer's daily blog
  • Intraday commentary and news
  • Real-time trading forums
Only $49.95
14-Days Free
14-Days Free
AAPL $93.74 0.00%
FB $117.58 0.00%
GOOG $693.01 0.00%
TSLA $240.76 0.00%
YHOO $36.60 0.00%


Chart of I:DJI
DOW 17,773.64 -57.12 -0.32%
S&P 500 2,065.30 -10.51 -0.51%
NASDAQ 4,775.3580 -29.9330 -0.62%

Free Reports

Top Rated Stocks Top Rated Funds Top Rated ETFs