Citrix announced today strong customer demand for its new cloud-based support toolset, Citrix GoToAssist. The integrated toolset offers a “triple play” combination of easy-to-use service desk management, market-leading remote support and IT monitoring. By delivering easy access to key support functions from one interface, Citrix is providing IT the functionality to maintain uptimes and deliver superior support experiences to both internal staff and external customers. In the first 90 days of availability, the company experienced significant uptake in GoToAssist usage with customers reporting efficiency gains from using a seamlessly integrated toolset for daily and critical support needs.
The GoToAssist integrated offering consists of three modules: GoToAssist Service Desk, GoToAssist Remote Support and GoToAssist Monitoring. Customers can choose one module, two or all three – to fit the specific needs of their business. All are available through one interface and when used together provide significant efficiencies in combined reporting and single-click functions between modules. It’s available for purchase and free trial directly from the Citrix website .
“We’re seeing businesses moving their IT capabilities to the cloud to better support today’s mobile workstyles. At the same time, IT teams are still juggling multiple single-point tools and duplicating work to cover a range of support needs,” said Elizabeth Cholawsky, VP/GM of the IT support line of business, Citrix. “We’ve recognized our customers’ pain points and responded with an integrated SaaS solution. It combines essential tools interacting seamlessly together to save valuable IT time and provide a superior support experience to the user in need of help. Our customers are telling us that the solution is definitely meeting their needs.”
GoToAssist Redefining Uptime for the Service Desk of the FutureIn today’s mobile world, IT is now faced with not only keeping data and servers up and running, but also ensuring maximum uptime for people, their multiple devices and apps. The ability of staff and customers to work from anywhere and from any device also means IT must rethink support strategies and extend the concept of uptime from servers to personal productivity, which is the core benefit of mobile workstyles.