Agilent Technologies Inc. (NYSE: A) today announced that all new Agilent electronic test instruments sold after this date will be covered by a “bumper-to-bumper” three-year repair warranty. The increase from one year to three years is the result of ongoing quality initiatives that, from 2002 to 2012, yielded unprecedented improvements in product reliability and earned top marks in an
independent customer survey
rating RF and microwave product quality.
For customers, Agilent’s industry-leading combination of reliability and coverage provides three important benefits. First is increased confidence in instrument uptime on the production line, during design projects and in other critical operations. Second is reduced cost of ownership with fewer budgetary surprises due to unexpected repair costs. Third is greater convenience in the unlikely event service is ever required.
“Our customers have come to expect the highest quality from Agilent,” said Eric Taylor, Agilent vice president, Electronic Measurement Group. “The three-year standard warranty is yet another way we’re helping them achieve their business, project and production goals.”
In a short video, Taylor discusses the steps Agilent took to achieve the best quality metrics in its history and in the industry:
Depending on the industry and application, a typical Agilent instrument is in service for eight years and sometimes much longer. To help customers sustain ongoing confidence in instrument performance and measurement accuracy, Agilent offers Assurance Plans for repair and calibration services. When included with a new instrument, these plans are available at a lower cost than when purchased later.
The Agilent Warranty Assurance Plan is the lowest-priced, most convenient way to minimize disruption of instrument availability for five years. Beyond the extended coverage, this enhanced plan offers additional benefits such as calibration after repair, priority service, six-month warranty extension if a repair is needed, and electrostatic discharge (ESD) and electrical overload stress (EOS) coverage. The Agilent Calibration Assurance Plans offer OEM-quality calibrations at the lowest price and ensure that instruments will function at their original specifications, giving customers ongoing confidence in the accuracy of measurements.