), today announced the launch of its new Tel-IVR service. As part of the RealPage Payments product line, Tel-IVR provides property owners and managers with another payment option for their residents, a convenient electronic payments platform to process resident credit and debit card processing through their telephone via interactive voice response (IVR) technology.
“In our increasingly technology-based society, residents want every option available, even when it comes to paying their rent,” said Kimberly Lang, senior vice president, RealPage Payment Services. “Through RealPage’s Payment Services, our clients are able to provide the cutting-edge technology solutions their residents have come to expect. In addition to our new Tel-IVR service, this includes our mobile-optimized online payment portals, one-time or recurring payment options and payments by ACH, credit and debit cards, check or eMoney Order.”
With Tel-IVR, residents can pay their rent and living expenses using a debit card or credit card through a toll-free phone number. With a 24/7 service as well as bilingual support for English and Spanish, Tel-IVR provides clients with the ability to offer this payment solution while verifying eviction and collection status, support partial payment settings and validate resident balance before processing every payment. This new payment method permits clients to add structured convenience fees where permissible by law to the transaction to recoup credit card processing costs, prior to accepting payment.
“Offering our residents expanded services like Tel-IVR help us stand out from other properties in a crowded marketplace and also helps boost overall resident satisfaction, greatly reducing our turnover,” said Michelle Romeo, corporate trainer, Stonemark Management, LLC.
For clients utilizing the Tel-IVR service, all resident payments are automatically posted to the resident ledger, reducing the need for duplicate data entry and streamlining the payments process for both the resident and client. Payments are processed in real-time and are completely secure. For property management companies choosing to charge a convenience fee, the resident will be notified and prompted for acceptance on the call.