Verint® Systems Inc. (NASDAQ: VRNT) today announced that customer Commonwealth Bank of Australia has been honored as a 2013 Celent Model Bank. Financial services research and consulting firm Celent recognized the results of the organization’s “Right People, Right Place, Right Time” internal initiative and associated business value derived through its use of Verint’s Impact 360 ® Workforce Management ™ and Impact 360 Desktop and Process Analytics™ solutions for retail financial services. The award winners were announced at Celent’s 2013 Innovation & Insight Day that took place on February 27 in Boston, Mass.
The Celent Model Bank Awards program is designed to recognize banks that are making effective use of technology and provide inspiration to those seeking to improve their own business process and technology strategies. Recipients are not only highlighted for driving initiatives that have had a clear and sustainable impact on business, but also for their innovation in improving sales/service results, reducing risks/costs, driving business process improvement, and maintaining technology and integration excellence.
“The Celent Model Bank Awards program highlights the best practices of what a ‘model bank’ should implement—from both an initiative and technology standpoint,” says Bob Meara, senior analyst, banking, Celent. “We congratulate Commonwealth Bank of Australia and Verint on achieving this level of real-world impact and distinction. It is evident that the bank’s use of Verint’s Impact 360 software is a unique differentiator in terms of driving resource efficiency and the ability to perform deep analysis of retail branch operations. This puts it at the forefront of innovation and thinking. Many organizations can learn from what Commonwealth Bank of Australia has achieved.”
Commonwealth Bank of Australia, Australia’s largest bank, selected Verint’s software to support its Right People, Right Place, Right Time initiative and its focus on world-class customer service. Right People, Right Place, Right Time is designed to help optimize its retail channel workforce and heighten customer service. To realize these goals, the organization put Verint’s workforce management and desktop and process analytics software to work.