- Access to detailed consumer behavior data and new, intuitive tools to control automation of online offers;
- The ability to handle multi-account relationships with each consumer so that a single sign-on will take customers to any of their accounts that need resolution;
- Support for promotional codes that enable tracking of marketing campaigns and previous interactions with call center agents to arrive at repayment offers specific to each consumer;
- Consumer experience in virtually any language; once consumers sign on to the site and specify their preferred language, each subsequent visit is automatically set to use that language; and
- Addresses Americans with Disabilities Act (ADA) accessibility concerns with the option to certify as WCAG 2.0 Level AA compliant.
ORCC Announces Virtual Collection Agent 5.0 Service To Automate Lenders’ And Billers’ Debt Collection Process
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