This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here
TheStreet Open House

City Self-Storage 20 Years Adventure

OSLO, February 27, 2013 /PRNewswire/ --

With 20 years old history from 1993 and a business of 40 sites in six European countries, City Self Storage can rightfully claim to be a solid player in the European self-storage industry.

     (Logo: http://photos.prnewswire.com/prnh/20130227/599768 )

With operations from Norway to Spain, City Self Storage has direct experience of introducing self storage to different European audiences, of marketing it, adapting it to local tastes, building it out and, most importantly, generating a return on investment. With thousands of customers being served, City Self Storage has clearly found a formula for European success.

So, what has the 20 years long adventure taught us, and what can the rest of the industry learn from our experience?

Perhaps, the biggest tip City Self-Storage can give is to take a full scale customer-oriented approach. This business is about people - it is about meeting the needs of private and business customers with flexible storage solutions, and about being entrepreneurial and locally adaptable. Each market and every customer is different, and the product, the service and offering should reflect that.  

This approach was proved by the award "European Customer Service Award of the Year" which was awarded for the first time at the annual European self-storage conference 2012, and it was won by City Self-Storage Europe. This award was given to an individual, facility or company that had demonstrated excellence in the provision of customer service. City Self-Storage's focus across Europe in all aspects of customer service, added services and great results in customer satisfaction surveys were the main reasons for winning the award.  

"As a company City Self-Storage Europe is extremely proud and honored to win the award", says Frederik Selvaag, the Chairman.

Erling Nyberget, CEO follows "This truly is an award won by every single individual that works for City Self-Storage across Europe, who make an effort and difference every single day, by building relations to customers, understanding their different needs and putting a smile on their face."

In an industry where the core product, the self-storage room itself, often can become commodity-like, City Self-Storage is very proud to see that our strategic aim and focus across Europe on customer service, key account management and added value services are being highly valued by our customers and awarded by the industry. We do believe that these focuses, combined by the unique people that we employ are the reasons why 2013 - the 20 th anniversary of City Self-Storage activities will be yet another year of solid growth in both occupancy and revenue.

Years of experience have also proven that City Self-Storage can share learnings and best practice in the European internal structure. Whether it is selling techniques, training, retail experience or marketing, City Self-Storage has massive know-how. Local businesses can also learn and benefit from the Scandinavian heritage. Having been founded in Norway in 1993 and being part of the family-owned Selvaag Group, City Self-Storage have a distinct culture of professionalism, trustworthiness, care for the environment, and creativity that permeates everything we do. We believe in treating people fairly and working to consistently high standards of quality. Also you cannot give excellent customer service if your own people are not enjoying themselves. Employee survey "Great Place To Work" is being used as a tool in all City Self-Storage countries and this year we were proud to see our Spanish organization among the best 15 companies to work for in Spain.

For the third year in a row City Self-Storage won the European Site Manager of the Year award at the annual European self-storage conference 2012. The award is given to a site manager who made an outstanding contribution that had a positive impact on staff, operations or profitability.

1 of 2

Select the service that is right for you!

COMPARE ALL SERVICES
Action Alerts PLUS
Try it NOW

Jim Cramer and Stephanie Link actively manage a real portfolio and reveal their money management tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
  • Weekly roundups
TheStreet Quant Ratings
Try it NOW
Only $49.95/yr

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
  • Upgrade/downgrade alerts
Stocks Under $10
Try it NOW

David Peltier, uncovers low dollar stocks with extraordinary upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
  • Weekly roundups
Dividend Stock Advisor
Try it NOW

Jim Cramer's protege, David Peltier, identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Alerts when market news affect the portfolio
  • Bi-weekly updates with exact steps to take - BUY, HOLD, SELL
Real Money Pro
Try it NOW

All of Real Money, plus 15 more of Wall Street's sharpest minds delivering actionable trading ideas, a comprehensive look at the market, and fundamental and technical analysis.

Product Features:
  • Real Money + Doug Kass Plus 15 more Wall Street Pros
  • Intraday commentary & news
  • Ultra-actionable trading ideas
Options Profits
Try it NOW

Our options trading pros provide daily market commentary and over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.

Product Features:
  • 100+ monthly options trading ideas
  • Actionable options commentary & news
  • Real-time trading community
  • Options TV
To begin commenting right away, you can log in below using your Disqus, Facebook, Twitter, OpenID or Yahoo login credentials. Alternatively, you can post a comment as a "guest" just by entering an email address. Your use of the commenting tool is subject to multiple terms of service/use and privacy policies - see here for more details.
Submit an article to us!
DOW 17,279.74 +13.75 0.08%
S&P 500 2,010.40 -0.96 -0.05%
NASDAQ 4,579.7890 -13.6380 -0.30%

Brokerage Partners

Rates from Bankrate.com

  • Mortgage
  • Credit Cards
  • Auto

Free Newsletters from TheStreet

My Subscriptions:

After the Bell

Before the Bell

Booyah! Newsletter

Midday Bell

TheStreet Top 10 Stories

Winners & Losers

Register for Newsletters
Top Rated Stocks Top Rated Funds Top Rated ETFs