This Day On The Street
Continue to site right-arrow
ADVERTISEMENT
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here
TheStreet Open House

LogMeIn Automates IOS And Android Smartphone Troubleshooting For Operators And OEMs With New Mobile Click2Fix Offering

Stocks in this article: LOGM

BARCELONA, Spain and WOBURN, Mass., Feb. 26, 2013 (GLOBE NEWSWIRE) -- MOBILE WORLD CONGRESS --  LogMeIn, Inc. (Nasdaq:LOGM) is previewing a new mobile customer service extension of LogMeIn Rescue, the company's flagship mobile remote support and customer care offering, at Mobile World Congress 2013. Designed in partnership with some of the world's largest mobile operators and OEMs, the Rescue Click2Fix™ offering empowers frontline customer service representatives to diagnose and resolve common Android and iOS device issues without the need to escalate to technical support staff, or worse, ask the mobile subscriber to return a device. Rescue Click2Fix combines an easy-to-use interface, simple alerts, quick fixes that can be executed with a few clicks of a mouse, and proactive guidance for the most common device issues – such as performance, battery, and network issues – to provide the sophisticated mobile support capabilities used by technical support teams, in a much simpler package. As a result, operators and OEMs can boost mobile customer satisfaction, while reducing use of costly support channels and processes.

Rescue Click2Fix is designed for use on the first point of contact with a customer service team. Once a mobile subscriber reports an issue, a customer service representative can, with the mobile subscriber's permission, remotely connect to the subscriber's smartphone or tablet, and receive helpful diagnostics alerts from the device. This includes quick checks on the device's firmware to ensure the operating system is up-to-date, the presence of potentially harmful apps or malware, and battery checks to determine whether it is running hot or running low.

Based on these alerts, the customer service representative is offered guidance – tips – that can be used to verbally help the subscriber, as well as a variety of quick fix options, like pushing settings to optimize battery life, toggling radio options on or off for WiFi, Bluetooth and GPS, and addressing common networking issues related to WiFi or Access Point Name (APN) settings.    

1 of 2

Check Out Our Best Services for Investors

Action Alerts PLUS

Jim Cramer and Stephanie Link reveal their investment tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
Quant Ratings

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
Stocks Under $10

Jim Cramer's protégé, David Peltier, uncovers low dollar stocks with extraordinary upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
Try it NOW
Try it NOW
Try it NOW

Check Out Our Best Services for Investors

Dividend Stock Advisor

Jim Cramer's protégé, David Peltier, identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Updates with exact steps to take - BUY, HOLD, SELL
Trifecta Stocks

Every recommendation goes through 3 layers of intense scrutiny—quantitative, fundamental and technical analysis—to maximize profit potential and minimize risk.

Product Features:
  • Model Portfolio
  • Intra Day Trade alerts
  • Access to Quant Ratings
Options Profits

Our options trading pros provide over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.

Product Features:
  • Actionable options commentary and news
  • Real-time trading community
Try it NOW
Try it NOW
Try it NOW
To begin commenting right away, you can log in below using your Disqus, Facebook, Twitter, OpenID or Yahoo login credentials. Alternatively, you can post a comment as a "guest" just by entering an email address. Your use of the commenting tool is subject to multiple terms of service/use and privacy policies - see here for more details.
Submit an article to us!

Markets

DOW 17,312.88 -103.97 -0.60%
S&P 500 2,010.74 -10.51 -0.52%
NASDAQ 4,679.7960 -3.6110 -0.08%

Partners Compare Online Brokers

Free Reports

Free Newsletters from TheStreet

My Subscriptions:

After the Bell

Before the Bell

Booyah! Newsletter

Midday Bell

TheStreet Top 10 Stories

Winners & Losers

Register for Newsletters
Top Rated Stocks Top Rated Funds Top Rated ETFs