BARCELONA, Spain and WOBURN, Mass., Feb. 26, 2013 (GLOBE NEWSWIRE) -- MOBILE WORLD CONGRESS -- LogMeIn, Inc. (Nasdaq:LOGM) is previewing a new mobile customer service extension of LogMeIn Rescue, the company's flagship mobile remote support and customer care offering, at Mobile World Congress 2013. Designed in partnership with some of the world's largest mobile operators and OEMs, the Rescue Click2Fix™ offering empowers frontline customer service representatives to diagnose and resolve common Android and iOS device issues without the need to escalate to technical support staff, or worse, ask the mobile subscriber to return a device. Rescue Click2Fix combines an easy-to-use interface, simple alerts, quick fixes that can be executed with a few clicks of a mouse, and proactive guidance for the most common device issues – such as performance, battery, and network issues – to provide the sophisticated mobile support capabilities used by technical support teams, in a much simpler package. As a result, operators and OEMs can boost mobile customer satisfaction, while reducing use of costly support channels and processes.
LogMeIn Automates IOS And Android Smartphone Troubleshooting For Operators And OEMs With New Mobile Click2Fix Offering
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