This Day On The Street
Continue to site
ADVERTISEMENT
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here

Customer satisfaction scores for insurance companies

USAA, State Farm and Farmers earned the highest scores from both auto and home insurance customers in Insure.com's annual customer satisfaction study. It is USAA's third year as the highest-rated auto and home insurer in the survey.

Use Insure.com's best insurance companies tool to access complete scores and rankings.

Insure.com's 2014 survey spanned 3,835 current customers of 15 large insurers in auto, home and health insurance, and 14 in life insurance. Ratings are based on five measurements:
  • Customer service
  • Claims satisfaction
  • Value for price paid
  • Percent who plan to renew
  • Percent who would recommend the company
    (Life insurance ratings did not include claims or renewal measurements.)

In the auto insurance category, USAA scored well across the board but did particularly well in measurements for renewal (95 percent of customers surveyed said they planned to renew) and recommendations (84 percent have or would recommend USAA). The insurer sells only to members of the military and their families.

State Farm and Farmers also garnered strong scores in all auto insurance measurements but were outpaced by USAA in renewal and recommendation ratings.

USAA core values

Eric Vaith, assistant vice president at USAA, credits the company's core values for its top rankings. “All employees live by our core values of service, honesty and integrity.  These core values are also key influencers for every interaction our employees have with our members,” he says.

 

Insure.com People's Choice Award 2014 winners

Auto insurance

Rank

Company

Score

1

USAA

93.9

2

State Farm

92.7

3

Farmers

91.5

See full auto insurance rankings

Home insurance

Rank

Company

Score

1

USAA

95.0

2

State Farm

92.6

3

Farmers

92.2

See full home insurance rankings

Life insurance

Rank

Company

Score

1

Jackson National

87.2

2

Prudential

86.0

3 (tie)

New York Life

85.9

3 (tie)

State Farm Life

85.9

See full life insurance rankings

Health insurance

Rank

Company

Score

1

Kaiser Permanente

93.4

2

Humana

91.3

3

BCBS of Florida

90.4

See full health insurance rankings

Vaith notes that USAA keeps its finger on the pulse of customer satisfaction at many points of contact. “We focus heavily on member satisfaction scores, where members rate the experience they had with our member service representatives and claims representatives,” he says. “At the end of a phone call, our members are able to provide voice response feedback on their experience with USAA. 

1 of 2

Check Out Our Best Services for Investors

Action Alerts PLUS

Portfolio Manager Jim Cramer and Director of Research Jack Mohr reveal their investment tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
Quant Ratings

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
Stocks Under $10

David Peltier uncovers low dollar stocks with serious upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
14-Days Free
Only $9.95
14-Days Free
Dividend Stock Advisor

David Peltier identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Updates with exact steps to take - BUY, HOLD, SELL
Trifecta Stocks

Every recommendation goes through 3 layers of intense scrutiny—quantitative, fundamental and technical analysis—to maximize profit potential and minimize risk.

Product Features:
  • Model Portfolio
  • Intra Day Trade alerts
  • Access to Quant Ratings
Options Profits

Our options trading pros provide over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.

Product Features:
  • Actionable options commentary and news
  • Real-time trading community
SYM TRADE IT LAST %CHG

Markets

Chart of I:DJI
DOW 17,598.20 -91.66 -0.52%
S&P 500 2,098.04 -5.80 -0.28%
NASDAQ 5,115.3820 -12.8990 -0.25%

Free Reports

Top Rated Stocks Top Rated Funds Top Rated ETFs