This Day On The Street
Continue to site
ADVERTISEMENT
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here

MAXIMUS Awarded Contract For Connecticut’s Health Insurance Exchange Customer Contact Center Operations

MAXIMUS (NYSE: MMS), a leading provider of government services worldwide, announced that it has signed a new contract with the state of Connecticut to operate the customer contact center operations for Access Health CT, the state’s Health Insurance Exchange. The three-year, five-month base contract is valued at $15 million, commences on March 1, 2013, and runs through August 31, 2016. Thereafter, the contract also has a two-year option period that the state may exercise following the completion of the base contract.

Under the contract, MAXIMUS will serve as the primary customer service center to all Connecticut residents who will use Access Health CT to determine their eligibility for, and enroll into, a qualified health plan. Operating under a no-wrong-door model, MAXIMUS professional staff will take on the vital role of helping consumers navigate health plan information to determine which health plan best meets their unique needs. The service center will also leverage self-help options such as Web portal assistance and interactive voice response. Access Health CT is scheduled to go live for open enrollment on October 1, 2013.

“We view our customer service centers as the face of Access Health CT. It’s a critical and very visible function, and we are looking forward to partnering with MAXIMUS to deliver best-in-class service that is knowledgeable, friendly and truly helpful,” said Kevin Counihan, Chief Executive Officer, Access Health CT. “The decision to purchase insurance is an important one, especially for those who have not had insurance in the past, and we want to make sure our customer service center representatives are sensitive to this. The fact that MAXIMUS is already working with several states, including New York, on the Affordable Care Act and related health insurance customer call center programs is a big advantage.”

“MAXIMUS has proven experience in providing customer contact center operations to more than 20 million state health program beneficiaries across the country and we are pleased to provide assistance for the residents of Connecticut in accessing and understanding their health insurance options through Access Health CT, the state’s Health Insurance Exchange,” commented Richard A. Montoni, Chief Executive Officer of MAXIMUS. “With two decades of experience in helping consumers select the right public health plan, and helping our government clients meet challenging implementation deadlines, we look forward to extending this strong legacy to Access Health CT and other Health Insurance Exchanges.”

1 of 2

Check Out Our Best Services for Investors

Action Alerts PLUS

Portfolio Manager Jim Cramer and Director of Research Jack Mohr reveal their investment tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
Quant Ratings

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
Stocks Under $10

David Peltier uncovers low dollar stocks with serious upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
14-Days Free
Only $9.95
14-Days Free
Dividend Stock Advisor

David Peltier identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Updates with exact steps to take - BUY, HOLD, SELL
Trifecta Stocks

Every recommendation goes through 3 layers of intense scrutiny—quantitative, fundamental and technical analysis—to maximize profit potential and minimize risk.

Product Features:
  • Model Portfolio
  • Intra Day Trade alerts
  • Access to Quant Ratings
Options Profits

Our options trading pros provide over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.

Product Features:
  • Actionable options commentary and news
  • Real-time trading community
SYM TRADE IT LAST %CHG

Markets

DOW 18,232.02 -53.72 -0.29%
S&P 500 2,126.06 -4.76 -0.22%
NASDAQ 5,089.3620 -1.4320 -0.03%

Partners Compare Online Brokers

Free Reports

Top Rated Stocks Top Rated Funds Top Rated ETFs