With this new release, IT professionals or service providers can use Rescue to quickly support users of any Samsung, HTC, Motorola, and Sony Android device running Android OS version 4.0 or higher, including popular Android models, like Samsung's Galaxy SIII and Note 2, the HTC One series, Motorola's Razr series, and Sony's Xperia line. Once called for assistance, helpdesk technicians can simply ask a user to download a free Rescue app in the Google Play market, and then prompt the user for permission to access their device. Within seconds, the helpdesk technician can:
- View and remotely control an end-user's device for troubleshooting and teaching
- Pull system information to diagnose the health of a device
- Push configuration settings like email, WiFi & APN settings
- Transfer files to and from a device as needed
All of the new capabilities are available immediately to Rescue customers with mobile licenses, enabling support for iOS, BlackBerry, Symbian and Windows Mobile devices. People interested in trying the new mobile capabilities can do so for free, by registering for a 14-day risk-free trial at https://secure.logmeinrescue.com/helpdesk/mobilesupport.aspx
About LogMeIn, Inc.
LogMeIn (Nasdaq:LOGM) provides the essential cloud-based collaboration, IT management, and customer service offerings required to empower, manage, secure and support the new mobile workplace. Our solutions are used by tens of millions of professionals to work from virtually anywhere on virtually any Internet-enabled device. Hundreds of thousands of small and medium businesses use our solutions to manage distributed work environments, embrace employee-owned technology in the workplace and facilitate collaboration across distributed teams. Thousands of the world's premier service providers, including more than 50 of the world's largest telecom companies, use our solutions to service and support businesses and individual professionals across mobile, social and online channels. The company's worldwide headquarters is just outside of Boston, Massachusetts, USA with offices in Australia, Hungary, India, Ireland, the Netherlands, and the UK.