This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here
Stocks Under $10 with 50-100% upside potential - 14 days FREE!

TELUS Launches Canada's First Network Experience Application

Customers can contribute to the best wireless experience available by reporting network issues on-the-go with the new TELUS Network Experience app

TORONTO, Feb. 20, 2013 /CNW/ - TELUS today announced the launch of the TELUS Network Experience (TNE) application - a free and easy-to-use mobile app, which gives customers the opportunity to provide real time, on-the-go feedback about wireless service on the TELUS network*. TELUS will use customer feedback and submitted Reports to make network enhancements and to influence its future network build. Resolutions and updates regarding network improvements will be communicated to app users through a News section .

The TNE app allows customers to easily report network issues such as: dropped calls, failed call attempts, no service, poor voice quality or slow data speeds. Customers can download the application for free through app stores on Android, iPhone or BlackBerry smartphones**. Additionally, customers can take part in Surveys and access Tips in order to maximize their network experience.

"We are thrilled to be the first Canadian carrier to launch a dedicated app seeking direct customer feedback for network improvements," said Brent Johnston, TELUS vice-president of mobility solutions. "Putting customers first is at the forefront of everything we do at TELUS and the TNE app is just another example of how we are listening to our customers to improve their overall experience."

TELUS is putting customers first and embracing new ideas to make the TELUS experience better. By listening to customers, TELUS has not only eliminated activation fees, it has dramatically simplified its entire fee schedule. This builds on a series of improvements where TELUS has also eliminated carrier 911 and system access fees on all its Clear and Simple rate plans, reduced bill shock with Flex Data Plans, Data Notifications and travel roaming packages, added Caller ID and Voicemail as standard on all TELUS rate plans, simplified device pricing with Anytime Upgrades and revolutionized mobility contracts by introducing a Device Balance instead of a contract termination fee. For more information about how TELUS is putting customers first, please visit www.telus.com/you.

*App users have the ability to report issues on TELUS' 4G wireless network, which includes 4G HSPA+, 4G DC-HSPA+ and 4G LTE. For more information on TELUS' wireless network, please visit: telusmobility.com/network or check out our coverage map at: www.telusmobility.com/coverage.

** TNE is currently available to Android, Apple and BlackBerry 5.0+ customers. BlackBerry 10 and Windows users will be able to access the app in the coming months.

About TELUS TELUS (TSX: T, NYSE: TU) is a leading national telecommunications company in Canada, with $10.9 billion of annual revenue and more than 13.1 million customer connections, including 7.7 million wireless subscribers, 3.4 million wireline network access lines, 1.4 million Internet subscribers and 678,000 TELUS TV customers. Led since 2000 by President and CEO, Darren Entwistle, TELUS provides a wide range of communications products and services, including wireless, data, Internet protocol (IP), voice, television, entertainment and video.

In support of our philosophy to give where we live, TELUS, our team members and retirees have contributed more than $300 million to charitable and not-for-profit organizations and volunteered 4.8 million hours of service to local communities since 2000. Fourteen TELUS Community Boards lead TELUS' local philanthropic initiatives. TELUS was honoured to be named the most outstanding philanthropic corporation globally for 2010 by the Association of Fundraising Professionals, becoming the first Canadian company to receive this prestigious international recognition.

For more information about TELUS, please visit telus.com.

SOURCE TELUS Corporation

Copyright 2011 PR Newswire. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

Select the service that is right for you!

COMPARE ALL SERVICES
Action Alerts PLUS
Try it NOW

Jim Cramer and Stephanie Link actively manage a real portfolio and reveal their money management tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
  • Weekly roundups
TheStreet Quant Ratings
Try it NOW
Only $49.95/yr

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
  • Upgrade/downgrade alerts
Stocks Under $10
Try it NOW

David Peltier, uncovers low dollar stocks with extraordinary upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
  • Weekly roundups
Dividend Stock Advisor
Try it NOW

Jim Cramer's protege, David Peltier, identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Alerts when market news affect the portfolio
  • Bi-weekly updates with exact steps to take - BUY, HOLD, SELL
Real Money Pro
Try it NOW

All of Real Money, plus 15 more of Wall Street's sharpest minds delivering actionable trading ideas, a comprehensive look at the market, and fundamental and technical analysis.

Product Features:
  • Real Money + Doug Kass Plus 15 more Wall Street Pros
  • Intraday commentary & news
  • Ultra-actionable trading ideas
Options Profits
Try it NOW

Our options trading pros provide daily market commentary and over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.

Product Features:
  • 100+ monthly options trading ideas
  • Actionable options commentary & news
  • Real-time trading community
  • Options TV
To begin commenting right away, you can log in below using your Disqus, Facebook, Twitter, OpenID or Yahoo login credentials. Alternatively, you can post a comment as a "guest" just by entering an email address. Your use of the commenting tool is subject to multiple terms of service/use and privacy policies - see here for more details.
Submit an article to us!
DOW 17,031.88 +49.29 0.29%
S&P 500 1,981.26 +2.35 0.12%
NASDAQ 4,463.5420 +18.6330 0.42%

Brokerage Partners

Rates from Bankrate.com

  • Mortgage
  • Credit Cards
  • Auto

Free Newsletters from TheStreet

My Subscriptions:

After the Bell

Before the Bell

Booyah! Newsletter

Midday Bell

TheStreet Top 10 Stories

Winners & Losers

Register for Newsletters
Top Rated Stocks Top Rated Funds Top Rated ETFs