This Day On The Street
Continue to site
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here

Enhanced Fiserv Solution Automates Management Of ATM And Self-Service Device Networks

Fiserv, Inc. (NASDAQ: FISV), a leading global provider of financial services technology solutions, today announced several enhancements to Device Manager™, its solution for managing ATMs and other self-service and assisted-service devices. These enhancements are designed to help professionals who monitor these networks and workflow into the service desk deliver higher levels of performance and reliability while reducing costs. Device Manager from Fiserv helps automate the process of monitoring medium-to-large sized networks of devices, including the complete cycle of problem detection, dispatching, escalation, resolution and enterprise reporting.

The enhanced version contains a number of new features including:
  • Simplified deployment and training for service desk professionals
  • Advanced incident tracking with customizable exceptions that notifies staff when expected resolution timeframes are not met
  • Proactive incident monitoring and management that routes incidents to the most suitable service desk professional
  • Advanced analytics to report performance with data-driven metrics such as device availability, service partner responsiveness, service desk performance and device performance
  • Provide mobile performance dashboards
  • A complete record of all incident resolution activity including internal actions, service partners and automated resolution actions

“Consumers expect ATMs and other self-service devices to be up and running at all times, as they continue to be a vital channel,” said Brian Jorgenson, vice president of operations, Cash and Logistics, Fiserv. “Device Manager allows companies to reduce operating costs and improve performance by implementing a workflow for handling device faults. With a consistent, automated and repeatable process the availability of devices is improved for consumers, and the costs of operating, monitoring and repairing them is decreased. Adding analytics to the mix helps companies also understand and improve the performance of service partners and contractors.”

Fiserv offers a comprehensive and integrated set of solutions and consulting services to help financial institutions, retailers and service providers manage currency and other value based assets. With solutions for currency forecasting, device management, deposit management, enterprise track and trace and deposit reclassification, Fiserv solutions reduce costs and optimize efficiencies.

1 of 2

Check Out Our Best Services for Investors

Action Alerts PLUS

Portfolio Manager Jim Cramer and Director of Research Jack Mohr reveal their investment tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
Quant Ratings

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
Stocks Under $10

David Peltier uncovers low dollar stocks with serious upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
14-Days Free
Only $9.95
14-Days Free
Dividend Stock Advisor

David Peltier identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Updates with exact steps to take - BUY, HOLD, SELL
Trifecta Stocks

Every recommendation goes through 3 layers of intense scrutiny—quantitative, fundamental and technical analysis—to maximize profit potential and minimize risk.

Product Features:
  • Model Portfolio
  • Intra Day Trade alerts
  • Access to Quant Ratings
Real Money

More than 30 investing pros with skin in the game give you actionable insight and investment ideas.

Product Features:
  • Access to Jim Cramer's daily blog
  • Intraday commentary and news
  • Real-time trading forums
Only $49.95
14-Days Free
14-Days Free


Chart of I:DJI
DOW 17,084.49 +33.74 0.20%
S&P 500 2,014.89 +15.91 0.80%
NASDAQ 4,830.47 +19.6820 0.41%

Free Reports

Top Rated Stocks Top Rated Funds Top Rated ETFs