Ultimate Software (Nasdaq:ULTI), a leading cloud provider of people management solutions, announced today that the company’s customer service team has achieved its 14th consecutive certification under the prestigious Service Capability & Performance (SCP) Standards.
The SCP Standards quantify the effectiveness of customer service and support operations based upon a stringent set of performance factors that represent best practices in the industry.
“We are very pleased to have earned this rigorous certification, a recognition of best practices that we have received every year since 1998 — the first year SCP Standards were introduced,” said Marc Scherr, chief operating officer at Ultimate Software. “We have always been committed to delivering exceptional service within the technology industry, and this benchmark for excellence shows that our people, processes, and technology are providing our customers with high-performance levels of customer support.”
The Service Capability & Performance (SCP) Standards are designed to improve the quality and effectiveness of technology service operations. Service Strategies Corporation and a consortium of leading technology companies created the internationally recognized standards, which define best practices for delivering world‐class technology service and support, quantify performance levels, and establish a framework for continuous improvement. Certified companies must continue to demonstrate their performance and commitment to excellence through annual certification audits.“The SCP Standards represent the benchmark of service excellence and are used by leading technology companies around the world,” said Greg Coleman, vice president of strategic programs for Service Strategies. “Ultimate Software can be proud to be placed among industry-leading service providers through its attainment of certification under the SCP Standards.” In addition to Ultimate Software, other leading technology companies that have achieved the prestigious SCP certification include Advent Software, Assurant Solutions, EMC Corporation, CompuCom Systems, Fuji Xerox, McKesson Corporation, NetApp Inc., Sophos Ltd., and others.