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CA Technologies Further Advances SaaS-based Service Management With Release Of CA Nimsoft Service Desk 7

CA Technologies (NASDAQ: CA) today announced CA Nimsoft Service Desk 7 (NSD), the latest version of its flagship SaaS service management solution.

CA NSD 7 delivers the full power of IT service management with an intuitive user experience enabling even those who have never used a service management system to request IT services and initiate problem resolution without any training. By leveraging familiar attributes from social media and consumer web sites, CA NSD 7 empowers end-users and IT staff to work together more quickly, easily and reliably than ever.

“Users who have become accustomed to consumer applications that require no learning expect the same from enterprise applications,” said Lokesh Jindal, general manager, Service and Portfolio Management, CA Technologies. “With NSD 7, CA Technologies delivers a robust service management SaaS solution while making the end user experience simple and enjoyable.”

As a true multitenant SaaS solution, CA NSD 7 enables organizations of all kinds to achieve their service management objectives without capital investment. The SaaS model also enables MSPs to fulfill their customers’ diverse service requirements at less cost through a shared service desk staffing model.

CA NSD 7 also provides highly configurable ITIL-based “action driven” workflows that accelerate time-to-benefit, reduce ownership costs and make it easy for IT organizations to add and modify workflows as necessary to continuously improve operations.

The integration of CA NSD 7 with CA Nimsoft Monitor further streamlines service management by linking alerts from the IT environment to service tickets and making critical infrastructure data immediately available to service desk staff in context.

“We chose CA NSD 7 because it minimizes complexity, ensures faster and more complete user adoption, and reduces our ongoing maintenance and upgrade costs,” said Vijaya Kumar Adusumilli, senior manager, Infotech Enterprises Limited, which provides leading-edge engineering solutions to major organizations worldwide. “All these benefits and more made it substantially superior to our previous solution.”

CA NSD 7 lets customers choose monthly subscriptions based on named- or concurrent-user licensing. The SaaS model also gives customers immediate access to any and all upgraded functionality as soon as it becomes available. CA NSD 7 is available directly from CA Technologies and from the company’s global partner network.

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