This Day On The Street
Continue to site right-arrow
ADVERTISEMENT
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here
TheStreet Open House

LivePerson Receives The Frost & Sullivan 2012 North American Market Share Leadership Award

Stocks in this article: LPSN

NEW YORK, Feb. 19, 2013 /PRNewswire/ -- LivePerson, Inc. (NASDAQ: LPSN), a leading provider of real-time intelligent engagement solutions that increase conversions and improve customer experience, today announced that it has been presented with Frost & Sullivan's 2012 Market Share Leadership Award. This award specifically recognizes LivePerson as the market share leader in the North American Hosted Chat Applications market.

(Logo: http://photos.prnewswire.com/prnh/20110105/NY24753LOGO-a)

According to Frost & Sullivan, LivePerson was awarded for its "versatile, result-oriented, end-customer-focused multichannel technology." Additionally, LivePerson was recognized for its achievements in:

  • Enabling Business Growth – LivePerson customers typically experience an increase in conversions by 20 percent or more; website visitors who chat are three times more likely to buy, and often buy more
  • Growth – LivePerson monitors more than 1.8 billion consumer website visits each month across more than 8,500 companies, ranging from small businesses to industry market leaders
  • Scalability – LivePerson provides solutions that suit businesses of every size and industry; companies can expand their chat and chat-supporting services as their chat volumes grow
  • Compatibility – Hosted chat solutions function as adjuncts to most enterprises' contact center switches; LivePerson's platform can work with many leading ACDs (Automatic Call Distributors), making implementation seamless 
  • Multichannel Integration – LivePerson offers a hosted multichannel platform that integrates chat with click-to-call, email, SMS/text, voice, and web self-service, allowing users easy navigation between multiple channels

"Pro-active customer chat has emerged as a solution that, with the right intelligence-based applications, satisfies the need for retailers to learn about customers, in real-time, and then use the information gathered to anticipate and meet customers' needs and demands," said Brendan Read, Industry Analyst, Frost & Sullivan. "LivePerson's extensive market experience, keen knowledge of evolving customer needs, and product innovation are key performance drivers that distinguish the Company from its competitors."

LivePerson's solutions provide sophisticated engagement capabilities that enable online businesses to deliver an exceptional customer experience and increased ROI. Through LivePerson's solutions, businesses have the ability to proactively engage the right customers at those times when they need assistance the most, resulting in greater value and brand loyalty.

1 of 2

Select the service that is right for you!

COMPARE ALL SERVICES
Action Alerts PLUS
Try it NOW

Jim Cramer and Stephanie Link actively manage a real portfolio and reveal their money management tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
  • Weekly roundups
TheStreet Quant Ratings
Try it NOW
Only $49.95/yr

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
  • Upgrade/downgrade alerts
Stocks Under $10
Try it NOW

David Peltier, uncovers low dollar stocks with extraordinary upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
  • Weekly roundups
Dividend Stock Advisor
Try it NOW

Jim Cramer's protege, David Peltier, identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Alerts when market news affect the portfolio
  • Bi-weekly updates with exact steps to take - BUY, HOLD, SELL
Real Money Pro
Try it NOW

All of Real Money, plus 15 more of Wall Street's sharpest minds delivering actionable trading ideas, a comprehensive look at the market, and fundamental and technical analysis.

Product Features:
  • Real Money + Doug Kass Plus 15 more Wall Street Pros
  • Intraday commentary & news
  • Ultra-actionable trading ideas
Options Profits
Try it NOW

Our options trading pros provide daily market commentary and over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.

Product Features:
  • 100+ monthly options trading ideas
  • Actionable options commentary & news
  • Real-time trading community
  • Options TV
To begin commenting right away, you can log in below using your Disqus, Facebook, Twitter, OpenID or Yahoo login credentials. Alternatively, you can post a comment as a "guest" just by entering an email address. Your use of the commenting tool is subject to multiple terms of service/use and privacy policies - see here for more details.
Submit an article to us!
DOW 16,461.32 -153.49 -0.92%
S&P 500 1,927.11 -14.17 -0.73%
NASDAQ 4,382.8470 -36.6310 -0.83%

Brokerage Partners

Rates from Bankrate.com

  • Mortgage
  • Credit Cards
  • Auto

Free Newsletters from TheStreet

My Subscriptions:

After the Bell

Before the Bell

Booyah! Newsletter

Midday Bell

TheStreet Top 10 Stories

Winners & Losers

Register for Newsletters
Top Rated Stocks Top Rated Funds Top Rated ETFs