"Teleperformance has pioneered fraud-prevention policies in the contact center outsourcing industry and its current security portfolio includes an anti-fraud program, voice biometric authentications, fraud data mining reporting, and a state-of-the-art business continuity program," noted Ramirez. "This portfolio, and the company's ability to seamlessly provide domestic, near-shore, and offshore services, helps it attract the biggest financial clients and data-sensitive industries, such as telecommunications, in both Colombia and foreign countries."In 2010, Teleperformance became the first operation center in Colombia to be certified by the Payment Card Industry (PCI) Security Standard Council as operating under the stringent security standards for credit card transactions. Consequently, the finance and telecommunication vertical sectors contribute close to 60 percent of the company's revenue in Colombia.
Frost & Sullivan Recognizes Teleperformance Colombia For Leveraging Human Resources To Stand Out In The Colombian Contact Center Outsourcing Market
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