Frost & Sullivan Recognizes Teleperformance Colombia For Leveraging Human Resources To Stand Out In The Colombian Contact Center Outsourcing Market
"Teleperformance has pioneered fraud-prevention policies in the contact center outsourcing industry and its current security portfolio includes an anti-fraud program, voice biometric authentications, fraud data mining reporting, and a state-of-the-art business continuity program," noted Ramirez. "This portfolio, and the company's ability to seamlessly provide domestic, near-shore, and offshore services, helps it attract the biggest financial clients and data-sensitive industries, such as telecommunications, in both Colombia and foreign countries."
In 2010, Teleperformance became the first operation center in Colombia to be certified by the Payment Card Industry (PCI) Security Standard Council as operating under the stringent security standards for credit card transactions. Consequently, the finance and telecommunication vertical sectors contribute close to 60 percent of the company's revenue in Colombia.
Similarly, in the healthcare industry, Teleperformance acquired a third-party Health Insurance Portability and Accountability Act (HIPAA) Certification of Compliance in 2008, which allows it to support clients in the U.S. healthcare industry. In Colombia alone, the healthcare sector accounts for 30 percent of the company's incomes.
Each year, Frost & Sullivan presents this award to the company that demonstrates excellence in capturing the highest market share within its industry. The Award recognizes the company's leadership position within the industry in terms of revenues or units, as specified.Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research to identify best practices in the industry. About Teleperformance Colombia Teleperformance Colombia is the result of the acquisition made by Teleperformance S.A. of Teledatos, a Colombian company with fifteen years of experience that positioned itself as number one on the contact center and BPO (Business Process Outsourcing) Colombian Market.
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