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HERNDON, Va., Feb. 15, 2013 (GLOBE NEWSWIRE) -- ePlus inc. (Nasdaq:PLUS) today announced that its subsidiary, ePlus Technology, inc., has achieved a Customer Satisfaction Excellence Gold Star from Cisco. This designation recognizes ePlus for delivering outstanding customer service to customers in the United States.
"We're proud to be recognized by Cisco for the ninth time with this significant award," said Jerry McIntosh, vice president of advanced technology solutions for ePlus Technology. "We consider customer service to be a key indicator of our success, and we are committed to delivering excellence at every stage and with every engagement. Achieving Cisco Channel Customer Satisfaction Excellence is objective evidence that ePlus provides an exceptional customer experience when planning, designing, deploying, and managing Cisco advanced technology solutions."
"Customer service is a cornerstone of the Cisco Resale Channel Program. We are pleased to recognize and congratulate ePlus for achieving outstanding customer satisfaction," said Edison Peres, senior vice president of the worldwide channels go-to-market group at Cisco.
Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner's pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco Partner Locator.
The Cisco Resale Channel Program provides a framework for partners to build the sales, technical, and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the program's specializations and certifications, Cisco recognizes a partner's expertise in deploying solutions based on Cisco advanced technologies and services. Using a third-party audit process, the program validates partner qualifications such as technology skills, business best practices, customer satisfaction, and pre- and post-sales support capabilities—critical factors in choosing a trusted partner.