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Businesses increasingly deploy advanced communications and collaboration applications in order to enhance employee productivity, streamline business processes, and reduce costs. However, they also face various challenges that prevent them from investing in enterprise communications and collaboration technologies or that delay their investment decisions. This service provides insights into current usage and adoption strategies for enterprise communications as well as into the future investment plans that will enable vendors, service providers, and channel partners to develop sustainable and competitive business practices. The base year for this service is 2012 and the region covered is
the United States.
Research BackgroundBusinesses increasingly deploy advanced communications and collaboration applications in order to enhance employee productivity, streamline business processes, reduce costs, and gain a competitive advantage. However, they face various challenges that prevent them from investing in enterprise communications and collaboration technologies or delay their investment decisions. An insight into customer perceptions, current usage and adoption, and future investment plans enables vendors, service providers, and channel partners to develop sustainable business strategies and improve their competitive position.ObjectivesFrost & Sullivan aims to determine the following:•When organizations are planning to deploy communications and collaboration applications•Whether organizations are planning to integrate communications into business processes•How organizations use, perceive, and plan to implement social media strategies•What devices are often used for videoconferencing•What communications solutions are used more often and which of these solutions have been migrated to the cloud
TABLE OF CONTENTS Research Background, Objectives, and Methods 6Executive Summary and Implications 10Overall Workforce Trends and Communication-enabled Business Process Implementation 15Attitudes, Implementation, and Usage of Social Media Strategy 20•Attitudes toward Social Media Strategies 21•Industry Comparison of Positive Attitudes toward Social Media Strategies 22•Impact of Importance on Social Media Strategy Implementation 25Devices Used for Videoconferencing 28•Frequency of Use of Videoconferencing on Different Devices 29Usage of and Migration to Cloud for Enterprise Communications Solutions 31•Frequency of Use of Enterprise Communications/IT Solutions 32•Enterprise Communications Solutions in the "Cloud" 34•Prioritized IT/Communications to Move to the "Cloud" 36•Impact of Current Cloud Use on Future Plans for Moving Communications/IT Solutions to the "Cloud" 37•Industry Comparison of Short-term Plans for Moving Communications/IT Solutions to the "Cloud" 42Trends in Enterprise Mobile Communications 47•Ownership Trends in Smartphones Used by the Workforce 48•Ownership Trends in Tablets Used by the Workforce 49•Mobile Applications Currently Deployed and Future Deployment 51•Current and Future Use of Mobile Application Implementation 54•Most Important Benefits in Deployed Mobile Application Solutions 57Firmographics 60The Frost &
Sullivan Story 66
To order this report: e-Commerce Industry: 2012 IT Decision Makers' Views on the Evolution of Enterprise Communications
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