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Only approximately one-third of organizations are currently issuing smartphones. However, of these organizations, more are issuing smartphones than tablets. Further, traditional, in-house office workers are bringing their own smartphone devices to work. This service aims to measure mobile device use within enterprises in
the United States, with a specific focus on smartphones and tablets. The service attempts to determine the policies toward mobile device use in the workplace. In addition, it measures the adoption rates of and attitudes toward mobile application solutions. That base year for this service is 2012.
Executive SummarySmartphones and Tablet IssuancesMore organizations are issuing smartphones than tablets, yet approximately only one-third distribute smartphones. Among those issuing smartphones, more remote and mobile workers are recipients compared to traditional, in-office workers. Despite the low organizational issuance of smartphones and tablets, employees are purchasing their own and using them at work. Most organizations are allowing these personally owned smartphones and tablets, but with varying levels of support. The largest proportion of these organizations do not actively support the devices on their networks.
Implementation of Mobile Application SolutionsDespite the variety of mobile applications available (and the limited ones questioned about), enterprises have not currently implemented all that are available. Wireless email and PIM (Personal Information Manager) are most prevalently used, but still only at an uptake rate of Xpercent. However, within the next couple of years, adoption of other mobile application solutions (e.g., company asset tracking) is expected to double the current rates.Overall, out-of-the-box solutions are preferred to custom solutions, particularly within the retail sector. Furthermore, on-premise implementation is currently most prevalent, yet, hosted/cloud implementation is gaining popularity and is expected to increase significantly within the next two years.