PortaSIP, PortaSwitch's highly scalable SIP softswitch, is specially built to allow telephony elements to be combined with other Web applications such as email, messaging, Internet and video streaming. It offers advanced Class 5 features for hosted IP-PBX or IP Centrex, as well as Class 4 features such as call forwarding/follow-me, call transfer, instant messaging, teleconferencing, call recording and automated IP phone provisioning.
According to Mr. El-Sergani, PortaSwitch's
customer management/provisioning/billing software was another key consideration. "Because the PortaBilling module is integrated, customer billing and follow up is just one less headache to deal with," he noted. "The available features enable us to focus on delivering the quality our customers deserve to have."
In addition to its hosted services, SygmaFone is developing its own retail offering based on PortaSwitch. The new service, expected to debut later this year, will support voice, text chatting, SMS, top-up and money transfer services.
"Our direct retail network will not be a typical SIP Dialer. It will certainly support low-cost, high-quality voice calls—but the added value will come from the other packaged services built in," stated Mr. El-Sergani. "Our long-term vision is to add video, conferencing and cloud applications as well as seamless integration with a branded credit or debit card. Our services will be offered over the Internet, so basically anyone around the globe could be our customer."
As SygmaTel continues to develop its portfolio of network services, it looks to PortaOne and the company's
team to support many of its essential components. SygmaTel's Operation Manager says his firm's experience so far has given him peace-of-mind.
"Our partners at PortaOne are highly efficient. They quickly understand our requirements and are quick to respond," Mr. El-Sergani said. "PortaSwitch is the perfect solution for us."
About PortaOne:Based in Canada, PortaOne is a leading global provider of software for the telecommunications and utility industries. The company's products enable service providers and carriers to run a broad line of retail and wholesale services within a single software package. PortaOne's flagship products, PortaSwitch (
) and MetroBilling (
) are a fundamental part of the business infrastructure for over 380 service providers and telcos in 80+ countries worldwide. Over two-thirds of PortaOne staff are support engineers providing the best-in-industry 24/7 technical support services for clients involved in hosted IP PBX and SIP trunking services, calling cards, wholesale origination and termination, residential triple-play, MVNO/MVNE, callshops and more. To learn more, visit